i got a problem with the trigger in zammad.
I want to configure a trigger, which sends a mail to the customer on ticket change.
The mail-config is working so far for example when a new ticket is created, a mail is send to the agents.
I tried several serverrestarts, new tickets, trigger configs and starting the trigger-scheduler, like described here.
Nothing is working.
Anyone with the same problem, or maybe a solution?
This triggerconfig should work as far as i can assess (it’s set to active, not shown in screenshot):
Thanks for help.