User not granted admin privileges in SuiteCRM

Apps & App Center
2

Hi mchavezs,
Have you installed SugarCRM and SuiteCRM on the same machine?
How did you install SugarCRM 6.5.25 ?

Please enter the following commands on a linux command line as root

univention-app shell digitec-suitecrm
tail -f /var/log/univention/listener.log

Uncheck the Admin checkbox in Univention management, wait 30 seconds and check it again
Please send us the console output.
You can quit the tail command with Ctrl-C and then enter

exit

to exit the univention-app command

Workaround

Please enter the following commands on a linux command line as root

univention-app shell digitec-suitecrm
cat /etc/suitecrm/suitecrm/ucsadmin.secret

You will then see a long password. Use this password to login in in SuiteCRM as user ucsadmin. Use this user to give user users the admin role.

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