User not granted admin privileges in SuiteCRM

suitecrm

#1

Just installed SuiteCRM from Univention App catalog (ESX OVA Image)
UCS version is 4.3-2 errata234
SuiteCRM Version 7.10.7
Sugar Version 6.5.25 (Build 344)

Enabled checkbox for UCS Administrator user for SuiteCRM (checked Administrator checkbox also), but when I logon to SuiteCRM - reviewing user Administrator profile the user type is regular user, hence no access to admin portal. Attached details.SuiteCRM%20Administrator%20User

Tried creating a new UCS user with same results.

Any ideas what to do?


#2

Hi mchavezs,
Have you installed SugarCRM and SuiteCRM on the same machine?
How did you install SugarCRM 6.5.25 ?

Please enter the following commands on a linux command line as root

univention-app shell digitec-suitecrm
tail -f /var/log/univention/listener.log

Uncheck the Admin checkbox in Univention management, wait 30 seconds and check it again
Please send us the console output.
You can quit the tail command with Ctrl-C and then enter

exit

to exit the univention-app command

Workaround

Please enter the following commands on a linux command line as root

univention-app shell digitec-suitecrm
cat /etc/suitecrm/suitecrm/ucsadmin.secret

You will then see a long password. Use this password to login in in SuiteCRM as user ucsadmin. Use this user to give user users the admin role.


#3

Thank you Sven!
I’ll follow your instructions.

The ShugarCRM info is just what is displayed on the “about” link from SuiteCRM:

image

I’ll post results here.

Regards!


#4

Hi Sven

just to report, work around worked OK. User with Admin role now. Bellow info from listener log
Although I did not see anything get logged while making changes on users
Do I need to enable some kind of debug option??

root@crm2018:~# univention-app shell digitec-suitecrm
root@digit-53905963:/# tail -f /var/log/univention/listener.log
11.09.18 18:32:41.105  LISTENER    ( PROCESS ) : updating 'cn=Is_Active_SuiteCRM,cn=DIGITEC SuiteCRM Attributes,cn=custom attributes,cn=univention,dc=aysco,dc=ms' command a
11.09.18 18:32:41.108  LISTENER    ( PROCESS ) : updating 'cn=Is_Admin_SuiteCRM,cn=DIGITEC SuiteCRM Attributes,cn=custom attributes,cn=univention,dc=aysco,dc=ms' command a
11.09.18 18:32:41.120  LISTENER    ( PROCESS ) : updating 'cn=EmployeeStatus_SuiteCRM,cn=DIGITEC SuiteCRM Attributes,cn=custom attributes,cn=univention,dc=aysco,dc=ms' command a
11.09.18 18:32:41.126  LISTENER    ( PROCESS ) : updating 'cn=Roles_SuiteCRM,cn=DIGITEC SuiteCRM Attributes,cn=custom attributes,cn=univention,dc=aysco,dc=ms' command a
11.09.18 18:33:05.940  LISTENER    ( PROCESS ) : updating 'cn=crm2018,cn=dc,cn=computers,dc=aysco,dc=ms' command m
11.09.18 18:34:23.555  LISTENER    ( WARN    ) : received signal 15
11.09.18 18:34:29.587  DEBUG_INIT
11.09.18 18:34:31.332  MODULE      ( WARN    ) : Ignoring import error: No module named dns.resolver
11.09.18 18:34:31.724  LISTENER    ( WARN    ) : initializing module suitecrm-suitecrm
11.09.18 18:34:32.740  LISTENER    ( WARN    ) : finished initializing module suitecrm-suitecrm with rv=0
^C
root@digit-53905963:/#