QA: What is the environment audit for Service Level Extension (SLE)?

What is the environment audit for Service Level Extension (SLE)

Question

What is the environment audit for Service Level Extension (SLE)?

Answer

If you order a Service Level Extension we do a audit of your environment as stated on our website:

Service level extensions include a yearly base audit for documenting the supported environment

We collect important information about your environment to be able to help fast in a support case.

Questions we ask are:

  1. What server roles you are running and how many of them. Please provide us a list with hostname and IP.
  2. What services have you configured (ldap, dhcp, dns, samba, SAML,…)
  3. Which apps are installed on each server (do a “univention-app domain” on the master as user root)
  4. Where are your servers located (we do not need the exact place, but we need to know which server is in a separate location)
  5. How is your network design. How are the sites connected., How do the users connect to your domain?
  6. Have you any configuration that is not UCS standard? F.e. customization by professional services team or a Univention partner (Computerport)?
  7. Which are your critical system? Do you have own emergency plans or workarounds in a case of breakdown?

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