Problem: O365 connector traceback when creating users during license assignment

[scheinig]

Problem:

During sync (listener.log) the following error occurs

Traceback (most recent call last):
  File "/usr/lib/python2.7/dist-packages/univention/listener/api_adapter.py", line 166, in _handler
    self._module_handler.create(dn, new)
  File "/usr/lib/univention-directory-listener/system/office365-user.py", line 75, in create
    self.connector.create(udm_object=udm_user)
  File "/usr/lib/python2.7/dist-packages/univention/office365/connector/connector.py", line 519, in create
    self.new_or_reactivate_user(udm_object)
  File "/usr/lib/python2.7/dist-packages/univention/office365/connector/connector.py", line 479, in new_or_reactivate_user
    self._assign_subscription(udm_user=udm_object, azure_user=user_azure)
  File "/usr/lib/python2.7/dist-packages/univention/office365/connector/connector.py", line 456, in _assign_subscription
    deactivate_plan_ids = selected_subs_sku.get_plans_id_from_names(deactivate_plans)
AttributeError: 'NoneType' object has no attribute 'get_plans_id_from_names'

The error indicates, that during group sync, service plans are found, but the naming does not fit.

https://forge.univention.org/bugzilla/show_bug.cgi?id=57094

Investigation:

udm office365/profile list
could look like:

DN: office365ProfileName=Office 365 Subscription Teacher,cn=profiles,cn=office365,dc=schein,dc=de
  name: Office 365 Subscription Teacher
  subscription: OFFICESUBSCRIPTION_FACULTY
 
DN: office365ProfileName=Office 365 Subscription Student,cn=profiles,cn=office365,dc=schein,dc=de
  name: Office 365 Subscription Student
  subscription: OFFICESUBSCRIPTION_STUDENT
 
DN: office365ProfileName=Default Office 365 Subscription,cn=profiles,cn=office365,dc=schein,dc=de
  name: Default Office 365 Subscription
  subscription: ENTERPRISEPACK

Compare the names and with the subscriptons/service plans in Azure

Microsoft Office 365 Connector

The Microsoft Office 365 Connector is available in the Univention App Center Configuring Subscriptions Microsoft 365 Features are enabled by subscriptions and service plans. This page describes how to configure the default features for new users that are synced to the Azure AD. [Office365_profile_configure_example_user] Note: Service plans are only assigned when the user is initially synced to the Azure AD, as the license is applied at that point. Assigning a user to a group does not work re…

or
/usr/share/univention-office365/scripts/print_subscriptions defaultADconnection

Using Azure AD connection alias 'defaultADconnection'.
                             Subscriptions                            
                         =====================                        
       Subscription        | Applies to | Status  | Consumed | Remaining | Prepaid (*)
--------------------------------------------------------------------------------------
OFFICESUBSCRIPTION_FACULTY | User       | Enabled |       11 |        60 |      71/0/0
OFFICESUBSCRIPTION_STUDENT | User       | Enabled |        7 |       493 |     500/0/0
STANDARDWOFFPACK_FACULTY   | User       | Enabled |        5 |    499995 |  500000/0/0
STANDARDWOFFPACK_STUDENT   | User       | Enabled |        4 |    999996 | 1000000/0/0
FLOW_FREE                  | User       | Enabled |        1 |      9999 |   10000/0/0
--------------------------------------------------------------------------------------
(*) enabled/suspended/warning

Check if the Default Office 365 Subscription is enabled at the groups:

univention-ldapsearch '(&(univentionObjectType=groups/group)(univentionOffice365ProfileLink=office365ProfileName=Default Office 365 Subscription,cn=profiles,cn=office365,dc=schein,dc=de))'

Solution:

Change “ENTERPRISEPACK” to „OFFICESUBSCRIPTION_STUDENT“ if the groups has no the Default Office 365 Subscription enabled.