OX App Suite No Login (LGI-0006)

Hi there

After the update, the users can no longer log in to the OX with the error message “the username or password is incorrect” (LGI-00006)

We have two systems, a master and a slave on which the OX is installed.

Can someone help me at short notice?

Thanks Michael

Please take a look at what is written in /var/log/open-xchange/open-xchange.log.0 during a login.

Hi
that the Ouput
021-01-06T13:17:23,456+0100 INFO [OXWorker-0000037] com.openexchange.login.internal.LoginPerformer.logLoginRequest(LoginPerformer.java:750)
Login:KSurmund IP:10.0.0.1 AuthID:3ea43aa17abf4bd5b23e9955555874af Agent:Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.88 Safari/537.36 Client:open-xchange-appsuite(7.10.4-6) Interface:HTTP_JSON No session created.
com.openexchange.grizzly.method=POST
com.openexchange.grizzly.queryString=
com.openexchange.grizzly.remoteAddress=10.0.0.1
com.openexchange.grizzly.remotePort=41928
com.openexchange.grizzly.requestURI=/ajax/login
com.openexchange.grizzly.serverName=10.0.10.70
com.openexchange.grizzly.servletPath=/ajax/login
com.openexchange.grizzly.session=732533927210769685.APP1
com.openexchange.grizzly.threadName=OXWorker-0000037
com.openexchange.grizzly.userAgent=Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.88 Safari/537.36
com.openexchange.localhost.ipAddress=10.0.10.70
com.openexchange.localhost.version=7.10.4-Rev7
com.openexchange.login.authId=3ea43aa17abf4bd5b23e9955555874af
com.openexchange.login.client=open-xchange-appsuite
com.openexchange.login.clientIp=10.0.0.1
com.openexchange.login.login=KSurmund
com.openexchange.login.userAgent=Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.88 Safari/537.36
com.openexchange.login.version=7.10.4-6
com.openexchange.request.trackingId=1233681099-616840586

I have the feeling that he is not accessing the master to verify the password.

The communication between master and slave does not seem to work.

That’s other User

2021-01-06T13:23:28,942+0100 INFO [OXWorker-0000040] com.openexchange.login.internal.LoginPerformer.logLoginRequest(LoginPerformer.java:750)
Login:null IP:10.0.20.17 AuthID:1124249b9e5b4720818a912b88c7bde6 Agent:Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:84.0) Gecko/20100101 Firefox/84.0 Client:open-xchange-appsuite(null) Interface:HTTP_JSON No session created.
com.openexchange.grizzly.method=GET
com.openexchange.grizzly.queryString=action=autologin&client=open-xchange-appsuite&rampup=true&rampUpFor=open-xchange-appsuite&version=7.10.4-6
com.openexchange.grizzly.remoteAddress=10.0.20.17
com.openexchange.grizzly.remotePort=42236
com.openexchange.grizzly.requestURI=/ajax/login
com.openexchange.grizzly.serverName=10.0.10.70
com.openexchange.grizzly.servletPath=/ajax/login
com.openexchange.grizzly.threadName=OXWorker-0000040
com.openexchange.grizzly.userAgent=Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:84.0) Gecko/20100101 Firefox/84.0
com.openexchange.localhost.ipAddress=10.0.10.70
com.openexchange.localhost.version=7.10.4-Rev7
com.openexchange.request.trackingId=1233681099-616840591
2021-01-06T13:23:32,293+0100 INFO [OXWorker-0000038] com.openexchange.authentication.ucs.common.impl.UCSLookupImpl.handleLoginInfo(UCSLookupImpl.java:321)
Authentication against ldap server failed
com.openexchange.grizzly.method=POST
com.openexchange.grizzly.queryString=
com.openexchange.grizzly.remoteAddress=10.0.20.17
com.openexchange.grizzly.remotePort=42240
com.openexchange.grizzly.requestURI=/ajax/login
com.openexchange.grizzly.serverName=10.0.10.70
com.openexchange.grizzly.servletPath=/ajax/login
com.openexchange.grizzly.session=1200794770165935670.APP1
com.openexchange.grizzly.threadName=OXWorker-0000038
com.openexchange.grizzly.userAgent=Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:84.0) Gecko/20100101 Firefox/84.0
com.openexchange.localhost.ipAddress=10.0.10.70
com.openexchange.localhost.version=7.10.4-Rev7
com.openexchange.login.authId=1353db4dbe414f819f8d909a8bd5e8d9
com.openexchange.login.client=open-xchange-appsuite
com.openexchange.login.clientIp=10.0.20.17
com.openexchange.login.login=bstapper
com.openexchange.login.userAgent=Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:84.0) Gecko/20100101 Firefox/84.0
com.openexchange.login.version=7.10.4-6
com.openexchange.request.trackingId=1233681099-616840592
javax.naming.AuthenticationException: [LDAP: error code 49 - Invalid Credentials]
at com.sun.jndi.ldap.LdapCtx.mapErrorCode(LdapCtx.java:3261)
at com.sun.jndi.ldap.LdapCtx.processReturnCode(LdapCtx.java:3207)
at com.sun.jndi.ldap.LdapCtx.processReturnCode(LdapCtx.java:2993)
at com.sun.jndi.ldap.LdapCtx.connect(LdapCtx.java:2907)
at com.sun.jndi.ldap.LdapCtx.(LdapCtx.java:347)
at com.sun.jndi.ldap.LdapCtxFactory.getLdapCtxFromUrl(LdapCtxFactory.java:225)
at com.sun.jndi.ldap.LdapCtxFactory.getUsingURL(LdapCtxFactory.java:189)
at com.sun.jndi.ldap.LdapCtxFactory.getUsingURLs(LdapCtxFactory.java:243)
at com.sun.jndi.ldap.LdapCtxFactory.getLdapCtxInstance(LdapCtxFactory.java:154)
at com.sun.jndi.ldap.LdapCtxFactory.getInitialContext(LdapCtxFactory.java:84)
at javax.naming.spi.NamingManager.getInitialContext(NamingManager.java:684)
at javax.naming.InitialContext.getDefaultInitCtx(InitialContext.java:313)
at javax.naming.InitialContext.init(InitialContext.java:244)
at javax.naming.InitialContext.(InitialContext.java:216)
at javax.naming.directory.InitialDirContext.(InitialDirContext.java:101)
at com.openexchange.authentication.ucs.common.impl.UCSLookupImpl.getUserDn(UCSLookupImpl.java:455)
at com.openexchange.authentication.ucs.common.impl.UCSLookupImpl.handleLoginInfo(UCSLookupImpl.java:307)
at com.openexchange.authentication.ucs.impl.UCSAuthentication.handleLoginInfo(UCSAuthentication.java:94)
at com.openexchange.authentication.service.Authentication.login(Authentication.java:111)
at com.openexchange.authentication.service.Authentication.login(Authentication.java:98)
at com.openexchange.login.internal.NormalLoginMethod.doAuthentication(NormalLoginMethod.java:100)
at com.openexchange.login.internal.LoginPerformer.doLogin(LoginPerformer.java:232)
at com.openexchange.login.internal.LoginPerformer.doLogin(LoginPerformer.java:160)
at com.openexchange.login.internal.LoginPerformer.doLogin(LoginPerformer.java:148)
at com.openexchange.ajax.login.Login$1.doLogin(Login.java:110)
at com.openexchange.ajax.login.AbstractLoginRequestHandler.loginOperation(AbstractLoginRequestHandler.java:235)
at com.openexchange.ajax.login.AbstractLoginRequestHandler.loginOperation(AbstractLoginRequestHandler.java:192)
at com.openexchange.ajax.login.Login.doLogin(Login.java:98)
at com.openexchange.ajax.login.Login.handleRequest(Login.java:90)
at com.openexchange.ajax.LoginServlet.doJSONAuth(LoginServlet.java:897)
at com.openexchange.ajax.LoginServlet.doGet(LoginServlet.java:835)
at com.openexchange.ajax.LoginServlet.doPost(LoginServlet.java:973)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:706)
at com.openexchange.ajax.AJAXServlet.doService(AJAXServlet.java:577)
at com.openexchange.ajax.LoginServlet.service(LoginServlet.java:808)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:791)
at org.glassfish.grizzly.servlet.FilterChainImpl.doFilter(FilterChainImpl.java:124)
at com.openexchange.http.grizzly.servletfilter.RequestReportingFilter.doFilter(RequestReportingFilter.java:137)
at org.glassfish.grizzly.servlet.FilterChainImpl.doFilter(FilterChainImpl.java:114)
at com.openexchange.http.grizzly.servletfilter.WrappingFilter.doFilter(WrappingFilter.java:223)
at org.glassfish.grizzly.servlet.FilterChainImpl.doFilter(FilterChainImpl.java:114)
at com.openexchange.http.grizzly.service.http.OSGiAuthFilter.doFilter(OSGiAuthFilter.java:139)
at org.glassfish.grizzly.servlet.FilterChainImpl.doFilter(FilterChainImpl.java:114)
at org.glassfish.grizzly.servlet.FilterChainImpl.invokeFilterChain(FilterChainImpl.java:83)
at org.glassfish.grizzly.servlet.ServletHandler.doServletService(ServletHandler.java:202)
at org.glassfish.grizzly.servlet.ServletHandler.service(ServletHandler.java:154)
at com.openexchange.http.grizzly.service.http.OSGiMainHandler.service(OSGiMainHandler.java:302)
at org.glassfish.grizzly.http.server.HttpHandler$1.run(HttpHandler.java:200)
at com.openexchange.threadpool.internal.CustomThreadPoolExecutor$MDCProvidingRunnable.run(CustomThreadPoolExecutor.java:2621)
at com.openexchange.threadpool.internal.CustomThreadPoolExecutor$Worker.runTask(CustomThreadPoolExecutor.java:834)
at com.openexchange.threadpool.internal.CustomThreadPoolExecutor$Worker.run(CustomThreadPoolExecutor.java:861)
at java.lang.Thread.run(Thread.java:748)
2021-01-06T13:23:32,294+0100 INFO [OXWorker-0000038] com.openexchange.login.internal.LoginPerformer.logLoginRequest(LoginPerformer.java:750)
Login:bstapper IP:10.0.20.17 AuthID:1353db4dbe414f819f8d909a8bd5e8d9 Agent:Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:84.0) Gecko/20100101 Firefox/84.0 Client:open-xchange-appsuite(7.10.4-6) Interface:HTTP_JSON No session created.
com.openexchange.grizzly.method=POST
com.openexchange.grizzly.queryString=
com.openexchange.grizzly.remoteAddress=10.0.20.17
com.openexchange.grizzly.remotePort=42240
com.openexchange.grizzly.requestURI=/ajax/login
com.openexchange.grizzly.serverName=10.0.10.70
com.openexchange.grizzly.servletPath=/ajax/login
com.openexchange.grizzly.session=1200794770165935670.APP1
com.openexchange.grizzly.threadName=OXWorker-0000038
com.openexchange.grizzly.userAgent=Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:84.0) Gecko/20100101 Firefox/84.0
com.openexchange.localhost.ipAddress=10.0.10.70
com.openexchange.localhost.version=7.10.4-Rev7
com.openexchange.login.authId=1353db4dbe414f819f8d909a8bd5e8d9
com.openexchange.login.client=open-xchange-appsuite
com.openexchange.login.clientIp=10.0.20.17
com.openexchange.login.login=bstapper
com.openexchange.login.userAgent=Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:84.0) Gecko/20100101 Firefox/84.0
com.openexchange.login.version=7.10.4-6
com.openexchange.request.trackingId=1233681099-616840592
2021-01-06T13:25:02,831+0100 INFO [RMI TCP Connection(3196)-10.0.10.70] com.openexchange.admin.plugin.hosting.storage.mysqlStorage.OXContextMySQLStorage.change(OXContextMySQLStorage.java:2942)
Context 10 changed.
com.openexchange.database.schema=configdb
com.openexchange.provisioning.adminName=oxadminmaster
com.openexchange.provisioning.contextId=10
2021-01-06T13:25:02,927+0100 INFO [RMI TCP Connection(3196)-10.0.10.70] com.openexchange.database.internal.GlobalDbInit.getGroupsByPool(GlobalDbInit.java:289)
No pool identifier defined at section “default”, ignoring global database section
com.openexchange.database.ignoreServerAssociation=true
com.openexchange.database.schema=localhost_5
com.openexchange.provisioning.adminName=oxadminmaster
com.openexchange.provisioning.contextId=10
2021-01-06T13:25:06,801+0100 ERROR [RMI TCP Connection(3206)-10.0.10.70] com.openexchange.admin.rmi.impl.OXCommonImpl.logAndReturnException(OXCommonImpl.java:328)

Hi
I found the problem it was due to the master.secret password which was not synchronized.

Thanks Michael