NextCloud stuck in Maintenance Mode

Apps & App Center
#1

Folks - thanks in advance for your help. I have been stumbling around for over a month and cannot find a solution on my own.

I am using UCS via the downloaded VMWare image and have installed the NextCloud app earlier this year and all was running smoothly until about a month ago. I am unaware what initially caused the problem, upgrading UCS, upgrading NextCloud… my son pressing the power button on my server… … at one point I noticed the IP address was incorrect on the UCS server start-up page, restarting a couple of times and tinkering with VMWare network settings and it is now back to the correct IP address…

Now when navigating to NextCloud using the ip address I see it is in ‘maintenance mode’. Also when attempting to navigate using X.com/NextCloud/ I get a message that x.com is not in the trusted domains.

I tried manually adjusting the config.php file using:

sudo vi /var/lib/univention-appcenter/apps/nextcloud/conf/config/config.php

adding the line for
2 => 'x.com',
also set
'maintenance' => false,

no luck when restarting.

The currently installed release version is 4.3-2 errata257.

I receive a WARNING Check File Permissions when running System Diagnostics from UCS:

File ‘/var/cache/univention-system-activation’ has mode 777, 700 was expected.

Checking my license from UCS and looks okay.

I do keep seeing a notification to upgrade UCS, I check, no upgrades available… except for Kopano webapp… so I will upgrade that too…

NextCloud Log File
looking at…
sudo vi /var/lib/univention-appcenter/apps/nextcloud/data/nextcloud-data/nextcloud.log
… and I see a number of
…Trusted domain error … [IP Adress] tried to access using “x.com” as host…
seeing this even after manually fixing the config.php file.
I then changed ‘loglevel’ => 0 (e.g. changed to 0 from 2)… I also noticed the errors were because all our devices were trying to upload files to NextCloud - so I turned off my Port Forwarding… now I see no new messages in the log… doesn’t quite help.

Receiving this when attempting to navigate to NextCloud instance:

This Nextcloud instance is currently in maintenance mode, which may take a while.
This page will refresh itself when the Nextcloud instance is available again.
Contact your system administrator if this message persists or appeared unexpectedly.
Thank you for your patience.

  • as you can likely tell - I am very new to UCS, NextCloud and not very skilled in Linux as of yet, again, appreciate any help! Thanks for your time and have an awesome day!

… continuing on

I also tried

sudo univention-app shell nextcloud
sudo -u www-data /var/www/html/occ upgrade --verbose

it runs through to

Repair step:Clean tags and favorites

then I see

OC\ServerNotAvailableException: Lost Connection to LDAP Server
Update Failed
Maintenance mode is kept active
Reset log level

#2

Hi,

the main difference to a plain Nextcloud installation is that the app is running in a Docker container.
It appears as if the config.php you have modified outside the conatiner doesnt get updated on a restart of the container. Maybe the update happens during an upgrade of the app through Univention Appcenter, but I am not sure.

What you can do is to switch to the container and do the required changes there.

univention-app shell nextcloud sudo -u www-data php /var/www/html/occ maintenance:mode --off

I am also not sure how to deal with the trusted domain issue. It may work to get a shell (univention-app shell nextcloud) , install an editor and change /var/www/html/config/config.php directly. You may also watch out for other differences to the config.php outside the container.

hth,
Dirk Ahrnke

1 Like
#3

Dirk,

Really appreciate the quick response. And I apologize that my additional edits to my post were not saved prior. I was able to turn maintenance mode off as you suggested; however, I quickly received a note that an upgrade was required. Upon running the upgrade, I receive the error below:

sudo univention-app shell nextcloud
sudo -u www-data /var/www/html/occ upgrade --verbose

it runs through to

Repair step:Clean tags and favorites

then I see

OC\ServerNotAvailableException: Lost Connection to LDAP Server
Update Failed
Maintenance mode is kept active
Reset log level

Looking to the log file…
image

#4

Hi,

from my understanding of apps inside a container the direct update is a bit critical. The original config.php shows 'updatechecker' => 'false', and we should not see the hint that a new version is available. The recomended way would be to wait for a new version of the app (a new container).
To fix you LDAP-issue you can try the occ ldap:... commands

# univention-app shell nextcloud sudo -u www-data php /var/www/html/occ ldap

                                                                  
  [Symfony\Component\Console\Exception\CommandNotFoundException]  
  Command "ldap" is not defined.                                  
  Did you mean one of these?                                      
      ldap:check-user                                             
      ldap:create-empty-config                                    
      ldap:delete-config                                          
      ldap:search                                                 
      ldap:set-config                                             
      ldap:show-config                                            
      ldap:show-remnants                                          
      ldap:test-config

In case you need something to compare:

# univention-app shell nextcloud sudo -u www-data php /var/www/html/occ ldap:show-config 
+-------------------------------+----------------------------------------------------------------+
| Configuration                 | s01                                                            |
+-------------------------------+----------------------------------------------------------------+
| hasMemberOfFilterSupport      | 0                                                              |
| hasPagedResultSupport         |                                                                |
| homeFolderNamingRule          |                                                                |
| lastJpegPhotoLookup           | 0                                                              |
| ldapAgentName                 | cn=nextc-05083597,cn=memberserver,cn=computers,dc=xxx,dc=xxxxx |
| ldapAgentPassword             | ***                                                            |
| ldapAttributesForGroupSearch  |                                                                |
| ldapAttributesForUserSearch   | uid;givenName;sn;employeeNumber;mailPrimaryAddress             |
| ldapBackupHost                |                                                                |
| ldapBackupPort                |                                                                |
| ldapBase                      | dc=xxx,dc=xxxxx                                                |
| ldapBaseGroups                | cn=groups,dc=xxx,dc=xxxxx                                      |
| ldapBaseUsers                 | dc=xxx,dc=xxxxx                                                |
| ldapCacheTTL                  | 600                                                            |
| ldapConfigurationActive       | 1                                                              |
| ldapDefaultPPolicyDN          |                                                                |
| ldapDynamicGroupMemberURL     |                                                                |
| ldapEmailAttribute            | mailPrimaryAddress                                             |
| ldapExperiencedAdmin          | 1                                                              |
| ldapExpertUUIDGroupAttr       |                                                                |
| ldapExpertUUIDUserAttr        |                                                                |
| ldapExpertUsernameAttr        | uid                                                            |
| ldapGidNumber                 | gidNumber                                                      |
| ldapGroupDisplayName          | cn                                                             |
| ldapGroupFilter               | (&(objectclass=nextcloudGroup)(nextcloudEnabled=1))            |
| ldapGroupFilterGroups         |                                                                |
| ldapGroupFilterMode           | 1                                                              |
| ldapGroupFilterObjectclass    | nextcloudGroup                                                 |
| ldapGroupMemberAssocAttr      | uniqueMember                                                   |
| ldapHost                      | www.xxx.xxxxx                                                  |
| ldapIgnoreNamingRules         |                                                                |
| ldapLoginFilter               | (&(objectclass=nextcloudUser)(nextcloudEnabled=1)(uid=%uid))   |
| ldapLoginFilterAttributes     |                                                                |
| ldapLoginFilterEmail          | 0                                                              |
| ldapLoginFilterMode           | 1                                                              |
| ldapLoginFilterUsername       | 1                                                              |
| ldapNestedGroups              | 0                                                              |
| ldapOverrideMainServer        |                                                                |
| ldapPagingSize                | 500                                                            |
| ldapPort                      | 7389                                                           |
| ldapQuotaAttribute            | nextcloudQuota                                                 |
| ldapQuotaDefault              |                                                                |
| ldapTLS                       | 0                                                              |
| ldapUserAvatarRule            | default                                                        |
| ldapUserDisplayName           | displayName                                                    |
| ldapUserDisplayName2          |                                                                |
| ldapUserFilter                | (&(objectclass=nextcloudUser)(nextcloudEnabled=1))             |
| ldapUserFilterGroups          |                                                                |
| ldapUserFilterMode            | 1                                                              |
| ldapUserFilterObjectclass     |                                                                |
| ldapUuidGroupAttribute        | auto                                                           |
| ldapUuidUserAttribute         | auto                                                           |
| turnOffCertCheck              | 0                                                              |
| turnOnPasswordChange          | 0                                                              |
| useMemberOfToDetectMembership | 0                                                              |
+-------------------------------+----------------------------------------------------------------+
#5

Hello @Tstoner

what Nextcloud version are you running? Please run univention-app info.

Best regards,
Nico

#6

UCS: 4.3-2 errata257
installed: kopano-core=8.6.2.1-1 kopano-webapp=3.4.21.1 kopano-webmeetings=3.0.1.10 letsencript= 2-3 4.1/nextcloud=13.0.6-1
Upradeable:

Going to try the upgrade … doubt it will be successful though based on prior results…

I think I am going to try to backup the database… uninstall and then reinstall Nextcloud from UCS… and THEN restore the database… here’s to hoping I can get that.

Thanks again for the responses and sorry it has been some time since my last update. Will let you know what I find!

#7

Hey there, i have the same problem after upgrading to Nextcloud 17, it is still in maintenence mode. Is there any working solution for this now?

#8

Based on the instructions in How To Edit config.php in Nextcloud App you could use occ to turn off the maintenance mode.

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