Installed app, reloaded, it isn't appearing

kmg7513 · July 3, 2015, 9:09pm

When installing an application it first runs the necessary software tests, then I am show what will be installed / upgraded, with an “Install” button.

I click install, it apparently installs then it asks that I reload, so I click reload at which point when I go to UMC > Install Applications section, I only see OX App Suite, OX Documents, and OX Guard (these are what came with the OVA I deployed.

Furthermore after logging out and logging back in, I see nothing. Logs show nothing really:

03.07.15 12:16:36.128 MODULE ( PROCESS ) : Found hosts: [‘ucs’]
03.07.15 12:16:36.128 MODULE ( PROCESS ) : Found hosts: []
03.07.15 12:16:36.129 MODULE ( PROCESS ) : Found hosts: []
03.07.15 12:16:36.129 MODULE ( PROCESS ) : Found hosts: []
03.07.15 12:26:35.420 MAIN ( WARN ) : Shutting down all open connections

kmg7513 · July 3, 2015, 9:19pm

Further logs:

02.07.15 20:53:14.914 NETWORK 02.07.15 20:53:14.914 NETWORK 02.07.15 20:53:14.914 NETWORK 02.07.15 20:53:14.914 NETWORK 02.07.15 20:53:14.914 NETWORK 02.07.15 20:53:14.914 NETWORK 02.07.15 20:53:14.914 NETWORK 02.07.15 20:53:14.914 NETWORK 02.07.15 20:53:14.914 NETWORK 02.07.15 20:53:14.914 NETWORK 02.07.15 20:53:14.914 NETWORK 02.07.15 20:53:14.914 NETWORK 02.07.15 20:53:14.914 NETWORK 02.07.15 20:53:14.914 NETWORK 02.07.15 20:53:14.914 NETWORK 02.07.15 20:53:14.914 NETWORK 02.07.15 20:53:14.914 NETWORK 02.07.15 21:04:43.868 DEBUG_INIT
02.07.15 21:09:42.630 NETWORK 02.07.15 21:09:42.630 NETWORK E: Unable to lock directory E: Could not get lock E: Unable to lock the E: Could not get lock E: Unable to lock the ( PROCESS ) : Added libpq5 to the list of upgraded packages
( PROCESS ) : Added nscd to the list of upgraded packages
( PROCESS ) : Added open-xchange-appsuite to the list of upgraded packages
( PROCESS ) : Added open-xchange-appsuite-help-common to the list of upgraded packages
( PROCESS ) : Added open-xchange-appsuite-help-de-de to the list of upgraded packages
( PROCESS ) : Added open-xchange-appsuite-help-en-us to the list of upgraded packages
( PROCESS ) : Added open-xchange-meta-backend-appsuite to the list of upgraded packages
( PROCESS ) : Added open-xchange-meta-ui-appsuite to the list of upgraded packages
( PROCESS ) : Added open-xchange-realtime-core to the list of upgraded packages
( PROCESS ) : Added open-xchange-realtime-json to the list of upgraded packages
( PROCESS ) : Added openssl to the list of upgraded packages
( PROCESS ) : Added php5 to the list of upgraded packages
( PROCESS ) : Added postgresql-client-9.1 to the list of upgraded packages
( PROCESS ) : Added univention-errata-level to the list of upgraded packages
( PROCESS ) : Added univention-management-console-module-setup to the list of upgraded packages
( PROCESS ) : Added univention-system-setup to the list of upgraded packages
( PROCESS ) : Added univention-management-console-web-server to the list of upgraded packages
( PROCESS ) : check for updates with “dist-upgrade -s”, the returncode is 100
( PROCESS ) : stderr=E: Could not get lock /var/lib/apt/lists/lock - open (11: Resource temporarily unavailable)
/var/lib/apt/lists/
/var/lib/dpkg/lock - open (11: Resource temporarily unavailable)
administration directory (/var/lib/dpkg/), is another process using it?
/var/lib/dpkg/lock - open (11: Resource temporarily unavailable)
administration directory (/var/lib/dpkg/), is another process using it?

02.07.15 21:12:41.606 MAIN ( WARN ) : Shutting down all open connections
02.07.15 21:19:24.137 DEBUG_INIT
02.07.15 21:19:33.886 MODULE ( ERROR ) : OXLDB: ldb_connect: credentials missing
02.07.15 21:19:33.886 MODULE ( ERROR ) : OXLDB: init: connect: missing credentials
02.07.15 21:28:58.635 MAIN ( WARN ) : Shutting down all open connections
02.07.15 21:29:35.624 MAIN ( WARN ) : Shutting down all open connections
03.07.15 11:12:27.164 DEBUG_INIT
03.07.15 11:13:34.042 MODULE ( ERROR ) : Failed connection: ECONNRESET
03.07.15 11:13:34.042 MAIN ( WARN ) : Shutting down all open connections
03.07.15 12:12:34.526 DEBUG_INIT
03.07.15 12:22:35.513 MAIN ( WARN ) : Shutting down all open connections
03.07.15 16:18:35.958 DEBUG_INIT
03.07.15 16:28:36.966 MAIN ( WARN ) : Shutting down all open connections
03.07.15 16:30:02.157 DEBUG_INIT
03.07.15 16:37:01.736 MODULE ( ERROR ) : Failed connection: ECONNRESET
03.07.15 16:37:01.736 MAIN ( WARN ) : Shutting down all open connections
03.07.15 16:38:14.818 DEBUG_INIT
03.07.15 16:48:15.790 MAIN ( WARN ) : Shutting down all open connections
03.07.15 17:01:54.089 DEBUG_INIT

kmg7513 · July 4, 2015, 4:14am

It would appear I was running UCS v4.0 with the ‘Free for personal use’ license - I suspect this was causing the issues as since deploying UCS v4.0.2 not only does everything update correctly, but I can install apps without issue.

kmg7513 · July 4, 2015, 6:40am

Ignore that previous post - It showed up until I restarted the server… Anyone know what could be going on?

ahrnke · July 7, 2015, 3:55pm

Just a short in the dark:
Maybe another update process hung holding the dpkg lock.
If it happens again I would check with “lsof” or “fuser” to identify the process.

Best Regards,
Dirk Ahrnke

kmg7513 · July 8, 2015, 5:17pm

Thanks for the reply - This was actually my fault, I should have done further digging before turning to the community. I deployed the OpenXchange + UCS OVA which was running off UCS 4.0.0, and had some duplicate repositories which were causing the update operation to fail.

All clear, I installed UCS Core Edition and manually installed OX + other apps just fine.

Moral of the story: Always install the most up to date version.