Cannot find user with identifier "User" in context 10. (USR-0015)

khampasith · September 21, 2017, 3:47am

Hi
I just created new user with open xchange groupware account but can not login to Appsuite,
error

active


com.openexchange.exception.OXException: USR-0015 Categories=ERROR Message='Cannot find user with identifier chanthasone.sdl in context 10.' exceptionID=368411310-19476
        at com.openexchange.exception.OXExceptionFactory.create(OXExceptionFactory.java:176)
        at com.openexchange.exception.OXExceptionFactory.create(OXExceptionFactory.java:166)
        at com.openexchange.exception.OXExceptionFactory.create(OXExceptionFactory.java:139)
        at com.openexchange.groupware.ldap.LdapExceptionCode.create(LdapExceptionCode.java:238)
        at com.openexchange.groupware.ldap.RdbUserStorage.getUserId(RdbUserStorage.java:175)
        at com.openexchange.groupware.ldap.CachingUserStorage.getUserId(CachingUserStorage.java:495)
        at com.openexchange.login.internal.LoginPerformer.findUser(LoginPerformer.java:415)
        at com.openexchange.login.internal.LoginPerformer.doLogin(LoginPerformer.java:251)
        at com.openexchange.login.internal.LoginPerformer.doLogin(LoginPerformer.java:155)
        at com.openexchange.login.internal.LoginPerformer.doLogin(LoginPerformer.java:143)
        at com.openexchange.ajax.login.Login$1.doLogin(Login.java:109)
        at com.openexchange.ajax.login.AbstractLoginRequestHandler.loginOperation(AbstractLoginRequestHandler.java:222)
        at com.openexchange.ajax.login.AbstractLoginRequestHandler.loginOperation(AbstractLoginRequestHandler.java:181)
        at com.openexchange.ajax.login.Login.doLogin(Login.java:97)
        at com.openexchange.ajax.login.Login.handleRequest(Login.java:90)
        at com.openexchange.ajax.LoginServlet.doJSONAuth(LoginServlet.java:792)
        at com.openexchange.ajax.LoginServlet.doGet(LoginServlet.java:757)
        at com.openexchange.ajax.LoginServlet.doPost(LoginServlet.java:877)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:707)
        at com.openexchange.ajax.AJAXServlet.doService(AJAXServlet.java:549)
        at com.openexchange.ajax.LoginServlet.service(LoginServlet.java:737)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
        at org.glassfish.grizzly.servlet.FilterChainImpl.doFilter(FilterChainImpl.java:147)
        at com.openexchange.http.grizzly.servletfilter.RequestReportingFilter.doFilter(RequestReportingFilter.java:132)
        at org.glassfish.grizzly.servlet.FilterChainImpl.doFilter(FilterChainImpl.java:137)
        at com.openexchange.http.grizzly.servletfilter.WrappingFilter.doFilter(WrappingFilter.java:204)
        at org.glassfish.grizzly.servlet.FilterChainImpl.doFilter(FilterChainImpl.java:137)
        at com.openexchange.http.grizzly.service.http.OSGiAuthFilter.doFilter(OSGiAuthFilter.java:140)
        at org.glassfish.grizzly.servlet.FilterChainImpl.doFilter(FilterChainImpl.java:137)
        at org.glassfish.grizzly.servlet.FilterChainImpl.invokeFilterChain(FilterChainImpl.java:106)
        at org.glassfish.grizzly.servlet.ServletHandler.doServletService(ServletHandler.java:224)
        at org.glassfish.grizzly.servlet.ServletHandler.service(ServletHandler.java:178)
        at com.openexchange.http.grizzly.service.http.OSGiMainHandler.service(OSGiMainHandler.java:223)
        at org.glassfish.grizzly.http.server.HttpHandler$1.run(HttpHandler.java:224)
        at com.openexchange.threadpool.internal.CustomThreadPoolExecutor$MDCProvidingRunnable.run(CustomThreadPoolExecutor.java:2570)
        at com.openexchange.threadpool.internal.CustomThreadPoolExecutor$Worker.runTask(CustomThreadPoolExecutor.java:840)
        at com.openexchange.threadpool.internal.CustomThreadPoolExecutor$Worker.run(CustomThreadPoolExecutor.java:867)
        at java.lang.Thread.run(Thread.java:745)

any one can fix this ?
Thank you

khampasith · September 27, 2017, 4:47am

Any one help me please

troeder · September 27, 2017, 7:55am

A listener module is responsible for synchronizing UCS users to OX. Please take a look at the listener logfile: /var/log/univention/listener.log
Search for the username in it. There should be something.

If you cannot find it, remove the “Activate User in OX” checkbox, save the user, start observing the logfile. To observe the logfile run from the command line:
tail -f /var/log/univention/listener.log
Now enable “Activate User in OX” and save. There will now appear something in the logfile. Copy the output here to the forum (make sure no private data is in there).

Schwardt · September 27, 2017, 7:59am

Hi!

There may be several reasons why your user has not been created in Open Xchange:

please check the version of OX App Suite in Univention App Center. Which version is currently installed?
Are there files within the directory /var/spool/univention-directory-listener/ox-user/ ?
Then have a look to the log file /var/log/univention/listener.log. Are there tracebacks? If yes, please send me your logfile (e.g. a direct message). If step 2) revealed that there are files with lots of digits in the filename, then I need the log file listener.log in any case.

Best regards,

Sönke Schwardt-Krummrich

khampasith · September 27, 2017, 8:09am

Here is output

login as: root
Using keyboard-interactive authentication.
Password:
Univention DC Master 4.2-2:



You can log into the Univention Management Console - the principal tool to manage
users, groups, etc. - using the "Administrator" account and the password selected
for the root user on the master domain controller.


Last login: Thu Sep 21 10:41:16 2017 from 10.0.10.43
root@email:~# tail -f /var/log/univention/listener.log
    result = func(dn, entry.new, entry.old, entry.action)
  File "/usr/lib/univention-directory-listener/system/ox-user.py", line 183, in handler
    return unqueued_handler(dn, new, old, command)
  File "/usr/lib/univention-directory-listener/system/ox-user.py", line 291, in unqueued_handler
    oxhomeserver = get_ox_home_server_for_context(ldapCon, contextnum)
  File "/usr/lib/univention-directory-listener/system/ox-user.py", line 846, in get_ox_home_server_for_context
    raise RuntimeError('Cannot find context information for ID %r.' % (context_id,))
RuntimeError: Cannot find context information for ID ''.

Cannot find context information for ID ''.
27.09.17 15:05:02.296  DEBUG_INIT
27.09.17 15:05:02.298  LISTENER    ( WARN    ) : ox-user(OXUserIdCache): rebuilding cache...
27.09.17 15:05:04.742  LISTENER    ( WARN    ) : ox-user(OXUserIdCache): cache rebuild finished
27.09.17 15:05:04.744  LISTENER    ( PROCESS ) : ox-user: New Object is OX-User: True
27.09.17 15:05:04.744  LISTENER    ( PROCESS ) : ox-user: Old Object is OX-User: False
27.09.17 15:05:04.744  LISTENER    ( PROCESS ) : ox-user: new username: meenoy.mee
UNIVENTION_DEBUG_BEGIN  : uldap.__open host=email.xxxxxx.la port=7389 base=dc=xxxxxx,dc=la
UNIVENTION_DEBUG_END    : uldap.__open host=email.xxxxxx.la port=7389 base=dc=xxxxxx,dc=la
27.09.17 15:05:04.777  LISTENER    ( ERROR   ) : ox-user: handler failed: dn=uid=meenoy.mee,ou=SYS-OP,ou=xxxxxx-Center,dc=xxxxxx,dc=la
Traceback (most recent call last):
  File "/usr/lib/pymodules/python2.7/univention/ox/listener_tools.py", line 349, in process
    result = func(dn, entry.new, entry.old, entry.action)
  File "/usr/lib/univention-directory-listener/system/ox-user.py", line 183, in handler
    return unqueued_handler(dn, new, old, command)
  File "/usr/lib/univention-directory-listener/system/ox-user.py", line 291, in unqueued_handler
    oxhomeserver = get_ox_home_server_for_context(ldapCon, contextnum)
  File "/usr/lib/univention-directory-listener/system/ox-user.py", line 846, in get_ox_home_server_for_context
    raise RuntimeError('Cannot find context information for ID %r.' % (context_id,))
RuntimeError: Cannot find context information for ID ''.

Cannot find context information for ID ''.
27.09.17 15:05:37.532  LISTENER    ( PROCESS ) : updating 'uid=chanthasone.sdl,ou=xxxxxx-Center,dc=xxxxxx,dc=la' command m
27.09.17 15:05:37.754  LISTENER    ( PROCESS ) : ox-user: New Object is OX-User: True
27.09.17 15:05:37.754  LISTENER    ( PROCESS ) : ox-user: Old Object is OX-User: False
27.09.17 15:05:37.754  LISTENER    ( PROCESS ) : ox-user: new username: meenoy.mee
UNIVENTION_DEBUG_BEGIN  : uldap.__open host=email.xxxxxx.la port=7389 base=dc=xxxxxx,dc=la
UNIVENTION_DEBUG_END    : uldap.__open host=email.xxxxxx.la port=7389 base=dc=xxxxxx,dc=la
27.09.17 15:05:37.786  LISTENER    ( ERROR   ) : ox-user: handler failed: dn=uid=meenoy.mee,ou=SYS-OP,ou=xxxxxx-Center,dc=xxxxxx,dc=la
Traceback (most recent call last):
  File "/usr/lib/pymodules/python2.7/univention/ox/listener_tools.py", line 349, in process
    result = func(dn, entry.new, entry.old, entry.action)
  File "/usr/lib/univention-directory-listener/system/ox-user.py", line 183, in handler
    return unqueued_handler(dn, new, old, command)
  File "/usr/lib/univention-directory-listener/system/ox-user.py", line 291, in unqueued_handler
    oxhomeserver = get_ox_home_server_for_context(ldapCon, contextnum)
  File "/usr/lib/univention-directory-listener/system/ox-user.py", line 846, in get_ox_home_server_for_context
    raise RuntimeError('Cannot find context information for ID %r.' % (context_id,))
RuntimeError: Cannot find context information for ID ''.

Cannot find context information for ID ''.
Traceback (most recent call last):
  File "/usr/lib/pymodules/python2.7/univention/ox/listener_tools.py", line 302, in wrapper
    return self.process(func)
  File "/usr/lib/pymodules/python2.7/univention/ox/listener_tools.py", line 349, in process
    result = func(dn, entry.new, entry.old, entry.action)
  File "/usr/lib/univention-directory-listener/system/ox-user.py", line 183, in handler
    return unqueued_handler(dn, new, old, command)
  File "/usr/lib/univention-directory-listener/system/ox-user.py", line 291, in unqueued_handler
    oxhomeserver = get_ox_home_server_for_context(ldapCon, contextnum)
  File "/usr/lib/univention-directory-listener/system/ox-user.py", line 846, in get_ox_home_server_for_context
    raise RuntimeError('Cannot find context information for ID %r.' % (context_id,))
RuntimeError: Cannot find context information for ID ''.
27.09.17 15:05:37.787  LISTENER    ( WARN    ) : handler: ox-user (failed)
27.09.17 15:07:11.921  LISTENER    ( PROCESS ) : updating 'uid=chanthasone.sdl,o
27.09.17 15:07:11.934  LISTENER    ( PROCESS ) : ox-user: New Object is OX-User:
27.09.17 15:07:11.934  LISTENER    ( PROCESS ) : ox-user: Old Object is OX-User:
27.09.17 15:07:11.935  LISTENER    ( PROCESS ) : ox-user: new username: meenoy.m
UNIVENTION_DEBUG_BEGIN  : uldap.__open host=email.xxxxxx.la port=7389 base=dc=
UNIVENTION_DEBUG_END    : uldap.__open host=email.xxxxxx.la port=7389 base=dc=
27.09.17 15:07:11.967  LISTENER    ( ERROR   ) : ox-user: handler failed: dn=uid
Traceback (most recent call last):
  File "/usr/lib/pymodules/python2.7/univention/ox/listener_tools.py", line 349,
    result = func(dn, entry.new, entry.old, entry.action)
  File "/usr/lib/univention-directory-listener/system/ox-user.py", line 183, in
    return unqueued_handler(dn, new, old, command)
  File "/usr/lib/univention-directory-listener/system/ox-user.py", line 291, in
    oxhomeserver = get_ox_home_server_for_context(ldapCon, contextnum)
  File "/usr/lib/univention-directory-listener/system/ox-user.py", line 846, in
    raise RuntimeError('Cannot find context information for ID %r.' % (context_i
RuntimeError: Cannot find context information for ID ''.

Cannot find context information for ID ''.
Traceback (most recent call last):
  File "/usr/lib/pymodules/python2.7/univention/ox/listener_tools.py", line 302,
    return self.process(func)
  File "/usr/lib/pymodules/python2.7/univention/ox/listener_tools.py", line 349,
    result = func(dn, entry.new, entry.old, entry.action)
  File "/usr/lib/univention-directory-listener/system/ox-user.py", line 183, in
    return unqueued_handler(dn, new, old, command)
  File "/usr/lib/univention-directory-listener/system/ox-user.py", line 291, in
    oxhomeserver = get_ox_home_server_for_context(ldapCon, contextnum)
  File "/usr/lib/univention-directory-listener/system/ox-user.py", line 846, in
    raise RuntimeError('Cannot find context information for ID %r.' % (context_i
RuntimeError: Cannot find context information for ID ''.
27.09.17 15:07:11.968  LISTENER    ( WARN    ) : handler: ox-user (failed)

khampasith · September 27, 2017, 8:25am

And here is output when create new user

Cannot find context information for ID ''.
27.09.17 15:22:32.308  LISTENER    ( PROCESS ) : updating 'cn=test.test,cn=uid,cn=temporary,cn=univention,dc=xxxxxx,dc=la' command a
27.09.17 15:22:32.345  LISTENER    ( PROCESS ) : updating 'cn=2150,cn=uidNumber,cn=temporary,cn=univention,dc=xxxxxx,dc=la' command a
27.09.17 15:22:32.445  LISTENER    ( PROCESS ) : updating 'cn=2150,cn=gidNumber,cn=temporary,cn=univention,dc=xxxxxx,dc=la' command a
27.09.17 15:22:32.453  LISTENER    ( PROCESS ) : updating 'cn=2150,cn=gidNumber,cn=temporary,cn=univention,dc=xxxxxx,dc=la' command d
27.09.17 15:22:32.567  LISTENER    ( PROCESS ) : updating 'cn=S-1-5-21-428253213-1704663622-2903039606-5300,cn=sid,cn=temporary,cn=univention,dc=xxxxxx,dc=la' command a
27.09.17 15:22:33.366  LISTENER    ( PROCESS ) : updating 'cn=test.test@xxxxxx.la,cn=mailPrimaryAddress,cn=temporary,cn=univention,dc=xxxxxx,dc=la' command a
27.09.17 15:22:33.808  LISTENER    ( PROCESS ) : updating 'uid=test.test,cn=users,dc=xxxxxx,dc=la' command a
27.09.17 15:22:33.842  LISTENER    ( PROCESS ) : dovecot: Added mail account 'test.test@xxxxxx.la'.
27.09.17 15:22:33.876  LISTENER    ( PROCESS ) : ox-user: New Object is OX-User: True
27.09.17 15:22:33.876  LISTENER    ( PROCESS ) : ox-user: Old Object is OX-User: False
27.09.17 15:22:33.876  LISTENER    ( PROCESS ) : ox-user: new username: meenoy.mee
UNIVENTION_DEBUG_BEGIN  : uldap.__open host=email.xxxxxx.la port=7389 base=dc=xxxxxx,dc=la
UNIVENTION_DEBUG_END    : uldap.__open host=email.xxxxxx.la port=7389 base=dc=xxxxxx,dc=la
27.09.17 15:22:33.909  LISTENER    ( ERROR   ) : ox-user: handler failed: dn=uid=meenoy.mee,ou=SYS-OP,ou=xxxxxx-Center,dc=xxxxxx,dc=la
Traceback (most recent call last):
  File "/usr/lib/pymodules/python2.7/univention/ox/listener_tools.py", line 349, in process
    result = func(dn, entry.new, entry.old, entry.action)
  File "/usr/lib/univention-directory-listener/system/ox-user.py", line 183, in handler
    return unqueued_handler(dn, new, old, command)
  File "/usr/lib/univention-directory-listener/system/ox-user.py", line 291, in unqueued_handler
    oxhomeserver = get_ox_home_server_for_context(ldapCon, contextnum)
  File "/usr/lib/univention-directory-listener/system/ox-user.py", line 846, in get_ox_home_server_for_context
    raise RuntimeError('Cannot find context information for ID %r.' % (context_id,))
RuntimeError: Cannot find context information for ID ''.

Cannot find context information for ID ''.
Traceback (most recent call last):
  File "/usr/lib/pymodules/python2.7/univention/ox/listener_tools.py", line 302, in wrapper
    return self.process(func)
  File "/usr/lib/pymodules/python2.7/univention/ox/listener_tools.py", line 349, in process
    result = func(dn, entry.new, entry.old, entry.action)
  File "/usr/lib/univention-directory-listener/system/ox-user.py", line 183, in handler
    return unqueued_handler(dn, new, old, command)
  File "/usr/lib/univention-directory-listener/system/ox-user.py", line 291, in unqueued_handler
    oxhomeserver = get_ox_home_server_for_context(ldapCon, contextnum)
  File "/usr/lib/univention-directory-listener/system/ox-user.py", line 846, in get_ox_home_server_for_context
    raise RuntimeError('Cannot find context information for ID %r.' % (context_id,))
RuntimeError: Cannot find context information for ID ''.
27.09.17 15:22:33.910  LISTENER    ( WARN    ) : handler: ox-user (failed)
27.09.17 15:22:33.986  LISTENER    ( PROCESS ) : updating 'cn=test.test,cn=uid,cn=temporary,cn=univention,dc=xxxxxx,dc=la' command d
27.09.17 15:22:34.024  LISTENER    ( PROCESS ) : updating 'cn=S-1-5-21-428253213-1704663622-2903039606-5300,cn=sid,cn=temporary,cn=univention,dc=xxxxxx,dc=la' command d
27.09.17 15:22:34.046  LISTENER    ( PROCESS ) : updating 'cn=test.test@xxxxxx.la,cn=mailPrimaryAddress,cn=temporary,cn=univention,dc=xxxxxx,dc=la' command d
27.09.17 15:22:34.061  LISTENER    ( PROCESS ) : updating 'cn=uidNumber,cn=temporary,cn=univention,dc=xxxxxx,dc=la' command m
27.09.17 15:22:34.068  LISTENER    ( PROCESS ) : updating 'cn=2150,cn=uidNumber,cn=temporary,cn=univention,dc=xxxxxx,dc=la' command d
27.09.17 15:22:34.081  LISTENER    ( PROCESS ) : updating 'uid=test.test,cn=users,dc=xxxxxx,dc=la' command m
27.09.17 15:22:34.090  LISTENER    ( PROCESS ) : ox-user: New Object is OX-User: True
27.09.17 15:22:34.090  LISTENER    ( PROCESS ) : ox-user: Old Object is OX-User: False
27.09.17 15:22:34.090  LISTENER    ( PROCESS ) : ox-user: new username: meenoy.mee
UNIVENTION_DEBUG_BEGIN  : uldap.__open host=email.xxxxxx.la port=7389 base=dc=xxxxxx,dc=la
UNIVENTION_DEBUG_END    : uldap.__open host=email.xxxxxx.la port=7389 base=dc=xxxxxx,dc=la
27.09.17 15:22:34.123  LISTENER    ( ERROR   ) : ox-user: handler failed: dn=uid=meenoy.mee,ou=SYS-OP,ou=xxxxxx-Center,dc=xxxxxx,dc=la
Traceback (most recent call last):
  File "/usr/lib/pymodules/python2.7/univention/ox/listener_tools.py", line 349, in process
    result = func(dn, entry.new, entry.old, entry.action)
  File "/usr/lib/univention-directory-listener/system/ox-user.py", line 183, in handler
    return unqueued_handler(dn, new, old, command)
  File "/usr/lib/univention-directory-listener/system/ox-user.py", line 291, in unqueued_handler
    oxhomeserver = get_ox_home_server_for_context(ldapCon, contextnum)
  File "/usr/lib/univention-directory-listener/system/ox-user.py", line 846, in get_ox_home_server_for_context
    raise RuntimeError('Cannot find context information for ID %r.' % (context_id,))
RuntimeError: Cannot find context information for ID ''.

Cannot find context information for ID ''.
Traceback (most recent call last):
  File "/usr/lib/pymodules/python2.7/univention/ox/listener_tools.py", line 302, in wrapper
    return self.process(func)
  File "/usr/lib/pymodules/python2.7/univention/ox/listener_tools.py", line 349, in process
    result = func(dn, entry.new, entry.old, entry.action)
  File "/usr/lib/univention-directory-listener/system/ox-user.py", line 183, in handler
    return unqueued_handler(dn, new, old, command)
  File "/usr/lib/univention-directory-listener/system/ox-user.py", line 291, in unqueued_handler
    oxhomeserver = get_ox_home_server_for_context(ldapCon, contextnum)
  File "/usr/lib/univention-directory-listener/system/ox-user.py", line 846, in get_ox_home_server_for_context
    raise RuntimeError('Cannot find context information for ID %r.' % (context_id,))
RuntimeError: Cannot find context information for ID ''.
27.09.17 15:22:34.124  LISTENER    ( WARN    ) : handler: ox-user (failed)
27.09.17 15:22:34.129  LISTENER    ( PROCESS ) : updating 'uid=test.test,cn=users,dc=xxxxxx,dc=la' command m
27.09.17 15:22:34.147  LISTENER    ( PROCESS ) : ox-user: New Object is OX-User: True
27.09.17 15:22:34.147  LISTENER    ( PROCESS ) : ox-user: Old Object is OX-User: False
27.09.17 15:22:34.147  LISTENER    ( PROCESS ) : ox-user: new username: meenoy.mee
UNIVENTION_DEBUG_BEGIN  : uldap.__open host=email.xxxxxx.la port=7389 base=dc=xxxxxx,dc=la
UNIVENTION_DEBUG_END    : uldap.__open host=email.xxxxxx.la port=7389 base=dc=xxxxxx,dc=la
27.09.17 15:22:34.181  LISTENER    ( ERROR   ) : ox-user: handler failed: dn=uid=meenoy.mee,ou=SYS-OP,ou=xxxxxx-Center,dc=xxxxxx,dc=la
Traceback (most recent call last):
  File "/usr/lib/pymodules/python2.7/univention/ox/listener_tools.py", line 349, in process
    result = func(dn, entry.new, entry.old, entry.action)
  File "/usr/lib/univention-directory-listener/system/ox-user.py", line 183, in handler
    return unqueued_handler(dn, new, old, command)
  File "/usr/lib/univention-directory-listener/system/ox-user.py", line 291, in unqueued_handler
    oxhomeserver = get_ox_home_server_for_context(ldapCon, contextnum)
  File "/usr/lib/univention-directory-listener/system/ox-user.py", line 846, in get_ox_home_server_for_context
    raise RuntimeError('Cannot find context information for ID %r.' % (context_id,))
RuntimeError: Cannot find context information for ID ''.

Cannot find context information for ID ''.
Traceback (most recent call last):
  File "/usr/lib/pymodules/python2.7/univention/ox/listener_tools.py", line 302, in wrapper
    return self.process(func)
  File "/usr/lib/pymodules/python2.7/univention/ox/listener_tools.py", line 349, in process
    result = func(dn, entry.new, entry.old, entry.action)
  File "/usr/lib/univention-directory-listener/system/ox-user.py", line 183, in handler
    return unqueued_handler(dn, new, old, command)
  File "/usr/lib/univention-directory-listener/system/ox-user.py", line 291, in unqueued_handler
    oxhomeserver = get_ox_home_server_for_context(ldapCon, contextnum)
  File "/usr/lib/univention-directory-listener/system/ox-user.py", line 846, in get_ox_home_server_for_context
    raise RuntimeError('Cannot find context information for ID %r.' % (context_id,))
RuntimeError: Cannot find context information for ID ''.
27.09.17 15:22:34.182  LISTENER    ( WARN    ) : handler: ox-user (failed)
27.09.17 15:22:34.203  LISTENER    ( PROCESS ) : updating 'cn=Domain Users,cn=groups,dc=xxxxxx,dc=la' command m
UNIVENTION_DEBUG_BEGIN  : uldap.__open host=email.xxxxxx.la port=7389 base=dc=xxxxxx,dc=la
UNIVENTION_DEBUG_END    : uldap.__open host=email.xxxxxx.la port=7389 base=dc=xxxxxx,dc=la
UNIVENTION_DEBUG_BEGIN  : admin.handlers.base.__getitem__ key = contextid
UNIVENTION_DEBUG_END    : admin.handlers.base.__getitem__ key = contextid
27.09.17 15:22:35.889  LISTENER    ( PROCESS ) : ox-groups(Domain Users): Context IDs of group "Domain Users" in old: ['10']
UNIVENTION_DEBUG_BEGIN  : admin.handlers.base.__getitem__ key = contextid
UNIVENTION_DEBUG_END    : admin.handlers.base.__getitem__ key = contextid
27.09.17 15:22:35.891  LISTENER    ( PROCESS ) : ox-groups(Domain Users): Context IDs of group "Domain Users" in new: ['10']

Schwardt · September 27, 2017, 8:53am

First some background:
Upon changes in UMC the UCS system appends the changed user object to a queue. This queue in processed regulary upon changes or via a cron job.
In your case, the first item uid=meenoy.mee,ou=SYS-OP,ou=xxxxxx-Center,dc=xxxxxx,dc=la produces an error, so the processing of the queue stops. Upon the next change in LDAP (creating test.test or chanthasone.sdl or something else) the first item is considered again and currently it produces the same error again.

Is the user meenoy already available in OX AppSuite? If this user shall be available in OX AppSuite, please open this user in UMC and check if a primary mail address has been set on the General tab and if the checkbox Activate User in OX is checked. If this user shall not be available in OX AppSuite (and only then, because it purges all user data from Open Xchange!), please deselect the checkbox Activate User in OX.
To remove the first/problematic item from the queue, call
ls -1 /var/spool/univention-directory-listener/ox-user/1* | head -n1
to get the filename of the first item. Then move this file to another directory:

mkdir /var/spool/univention-directory-listener/ox-user.20170927/
mv /var/spool/univention-directory-listener/ox-user/15xxxxxxxxx.xxxxxx /var/spool/univention-directory-listener/ox-user.20170927/

Then wait a few minutes, to give the background process some time to reprocess the queue again, and recheck OX App Suite and listener.log. If there was only one problematic item within the queue, the problems should be gone now.

khampasith · September 27, 2017, 9:17am

I just follow your solution but still ERROR

27.09.17 16:15:01.966  DEBUG_INIT
27.09.17 16:15:01.967  LISTENER    ( WARN    ) : ox-user(OXUserIdCache): rebuilding cache...
27.09.17 16:15:04.034  LISTENER    ( WARN    ) : ox-user(OXUserIdCache): cache rebuild finished
27.09.17 16:15:04.035  LISTENER    ( PROCESS ) : ox-user: New Object is OX-User: True
27.09.17 16:15:04.035  LISTENER    ( PROCESS ) : ox-user: Old Object is OX-User: False
27.09.17 16:15:04.035  LISTENER    ( PROCESS ) : ox-user: new username: meenoy.mee
UNIVENTION_DEBUG_BEGIN  : uldap.__open host=email.xxxxxx.la port=7389 base=dc=xxxxxx,dc=la
UNIVENTION_DEBUG_END    : uldap.__open host=email.xxxxxx.la port=7389 base=dc=xxxxxx,dc=la
27.09.17 16:15:04.068  LISTENER    ( ERROR   ) : ox-user: handler failed: dn=uid=meenoy.mee,ou=SYS-OP,ou=xxxxxx-Center,dc=xxxxxx,dc=la
Traceback (most recent call last):
  File "/usr/lib/pymodules/python2.7/univention/ox/listener_tools.py", line 349, in process
    result = func(dn, entry.new, entry.old, entry.action)
  File "/usr/lib/univention-directory-listener/system/ox-user.py", line 183, in handler
    return unqueued_handler(dn, new, old, command)
  File "/usr/lib/univention-directory-listener/system/ox-user.py", line 291, in unqueued_handler
    oxhomeserver = get_ox_home_server_for_context(ldapCon, contextnum)
  File "/usr/lib/univention-directory-listener/system/ox-user.py", line 846, in get_ox_home_server_for_context
    raise RuntimeError('Cannot find context information for ID %r.' % (context_id,))
RuntimeError: Cannot find context information for ID ''.

Meenoy user is not Available in UCS users any more

Schwardt · September 27, 2017, 9:36am

According to the logfile the queue handler has still problems with the user meenoy.mee. So there are 2 possibilities:

moving the first item did not work (please recheck) or
you may have to repeat step 2) several times, because there are several problematic queue items. After each file move, you should check, if the queue processing now works. To trigger the queue background process manually, call /usr/share/univention-ox/process-listener as user root.

khampasith · October 1, 2017, 5:51am

I tried several times but still did not work

khampasith · October 2, 2017, 3:50am

I try to remove user and creat new user but still not working

Here is log file logfile.log (152.2 KB)

Schwardt · October 2, 2017, 6:51am

Either you have several queue items for user meenoy.mee or there is a problem with (re)moving the first queue item from sync queue.

So, let’s have a closer look…

Please increase the log level of the Univention Directory Listener and reprocess the queued sync items:

ucr set listener/debug/level=4
service univention-directory-listener restart
/usr/share/univention-ox/process-listener

Next, please send me the output of the following command (slightly differs from the one above!):

ls -1 /var/spool/univention-directory-listener/ox-user/* | head -n10

and also send me the logfile /var/log/univention/listener.log (direct message is also possible). Further interactions with UMC/UDM are not required (so you don’t have to create/remove a user; this on increases the length of the sync queue).

Please note, that the listener creates quite a lot of debug output, which impairs performance and disk space over time. If you are done with debugging, I recommend to set the debug level back to 2:

ucr set listener/debug/level=2
service univention-directory-listener restart

khampasith · October 10, 2017, 1:54am

Here is out put


root@email:~# ucr set listener/debug/level=4
Setting listener/debug/level
Module: ox-config
root@email:~# service univention-directory-listener restart
root@email:~# /usr/share/univention-ox/process-listener
2017-10-10 08:47:19 INFO: command /opt/open-xchange/sbin/listcontext --adminuser=oxadminmaster --csv
2017-10-10 08:47:20 INFO: command /opt/open-xchange/sbin/listuser --adminuser=oxadmin --csv --contextid 10
Traceback (most recent call last):
  File "/usr/lib/univention-directory-listener/system/ox-user.py", line 850, in <module>
    handler.process_pending()
  File "/usr/lib/pymodules/python2.7/univention/ox/listener_tools.py", line 294, in process_pending
    return self.process(func)
  File "/usr/lib/pymodules/python2.7/univention/ox/listener_tools.py", line 349, in process
    result = func(dn, entry.new, entry.old, entry.action)
  File "/usr/lib/univention-directory-listener/system/ox-user.py", line 183, in handler
    return unqueued_handler(dn, new, old, command)
  File "/usr/lib/univention-directory-listener/system/ox-user.py", line 291, in unqueued_handler
    oxhomeserver = get_ox_home_server_for_context(ldapCon, contextnum)
  File "/usr/lib/univention-directory-listener/system/ox-user.py", line 846, in get_ox_home_server_for_context
    raise RuntimeError('Cannot find context information for ID %r.' % (context_id,))
RuntimeError: Cannot find context information for ID ''.
root@email:~# ls -1 /var/spool/univention-directory-listener/ox-user/* | head -n10
/var/spool/univention-directory-listener/ox-user/1494491671.1057810783
/var/spool/univention-directory-listener/ox-user/1494491691.7536299229
/var/spool/univention-directory-listener/ox-user/1498035280.1369841099
/var/spool/univention-directory-listener/ox-user/1498035337.6842749119
/var/spool/univention-directory-listener/ox-user/1498035381.0763320923
/var/spool/univention-directory-listener/ox-user/1498035437.2747850418
/var/spool/univention-directory-listener/ox-user/1498035437.3792340755
/var/spool/univention-directory-listener/ox-user/1498035437.4205160141
/var/spool/univention-directory-listener/ox-user/1498035489.4489951134
/var/spool/univention-directory-listener/ox-user/1498035504.9805939198
root@email:~#

and here is log file

Cannot find context information for ID ''.
10.10.17 08:47:31.296  LISTENER    ( INFO    ) : running postrun handlers
10.10.17 08:47:31.296  LISTENER    ( INFO    ) : postrun handler: selfservice (prepared=0)
10.10.17 08:47:31.296  LISTENER    ( INFO    ) : postrun handler: dovecot-shared-folder (prepared=0)
10.10.17 08:47:31.296  LISTENER    ( INFO    ) : postrun handler: nagios-client (prepared=0)
10.10.17 08:47:31.296  LISTENER    ( INFO    ) : postrun handler: univention-saml-simplesamlphp-configuration (prepared=0)
10.10.17 08:47:31.296  LISTENER    ( INFO    ) : postrun handler: portal_entry (prepared=0)
10.10.17 08:47:31.296  LISTENER    ( INFO    ) : postrun handler: dovecot (prepared=0)
10.10.17 08:47:31.296  LISTENER    ( INFO    ) : postrun handler: nss (prepared=0)
10.10.17 08:47:31.296  LISTENER    ( INFO    ) : postrun handler: nfs-homes (prepared=0)
10.10.17 08:47:31.296  LISTENER    ( INFO    ) : postrun handler: keytab (prepared=0)
10.10.17 08:47:31.296  LISTENER    ( INFO    ) : postrun handler: ox-fetchmail (prepared=0)
10.10.17 08:47:31.296  LISTENER    ( INFO    ) : postrun handler: pkgdb (prepared=0)
10.10.17 08:47:31.296  LISTENER    ( INFO    ) : postrun handler: dovecot-shared-folder-ox (prepared=0)
10.10.17 08:47:31.296  LISTENER    ( INFO    ) : postrun handler: gencertificate (prepared=0)
10.10.17 08:47:31.296  LISTENER    ( INFO    ) : postrun handler: ad-connector (prepared=0)
10.10.17 08:47:31.296  LISTENER    ( INFO    ) : postrun handler: ox-domain (prepared=0)
10.10.17 08:47:31.296  LISTENER    ( INFO    ) : postrun handler: plucs-schema (prepared=0)
10.10.17 08:47:31.296  LISTENER    ( INFO    ) : postrun handler: ox-groups (prepared=0)
10.10.17 08:47:31.296  LISTENER    ( INFO    ) : postrun handler: umc-service-providers (prepared=0)
10.10.17 08:47:31.297  LISTENER    ( INFO    ) : postrun handler: hosteddomains (prepared=0)
10.10.17 08:47:31.297  LISTENER    ( INFO    ) : postrun handler: nscd_update (prepared=0)
10.10.17 08:47:31.297  LISTENER    ( INFO    ) : postrun handler: univention-saml-servers (prepared=0)
10.10.17 08:47:31.297  LISTENER    ( INFO    ) : postrun handler: udm_extension (prepared=0)
10.10.17 08:47:31.297  LISTENER    ( INFO    ) : postrun handler: pkgdb-watch (prepared=0)
10.10.17 08:47:31.297  LISTENER    ( INFO    ) : postrun handler: samba-privileges (prepared=0)
10.10.17 08:47:31.297  LISTENER    ( INFO    ) : postrun handler: ox-context (prepared=0)
10.10.17 08:47:31.297  LISTENER    ( INFO    ) : postrun handler: keytab-member (prepared=0)
10.10.17 08:47:31.297  LISTENER    ( INFO    ) : postrun handler: portal (prepared=0)
10.10.17 08:47:31.297  LISTENER    ( INFO    ) : postrun handler: well-known-sid-name-mapping (prepared=0)
10.10.17 08:47:31.297  LISTENER    ( INFO    ) : postrun handler: ox-resource (prepared=0)
10.10.17 08:47:31.297  LISTENER    ( INFO    ) : postrun handler: faillog (prepared=0)
10.10.17 08:47:31.297  LISTENER    ( INFO    ) : postrun handler: bind (prepared=0)
10.10.17 08:47:31.297  LISTENER    ( INFO    ) : postrun handler: ldap_extension (prepared=0)
10.10.17 08:47:31.297  LISTENER    ( INFO    ) : postrun handler: license_uuid (prepared=0)
10.10.17 08:47:31.297  LISTENER    ( INFO    ) : postrun handler: ox-user (prepared=0)
10.10.17 08:47:31.297  LISTENER    ( INFO    ) : postrun handler: samba-shares (prepared=0)
10.10.17 08:47:31.297  LISTENER    ( INFO    ) : postrun handler: nfs-shares (prepared=0)
10.10.17 08:47:31.297  LISTENER    ( INFO    ) : postrun handler: quota (prepared=0)
10.10.17 08:47:31.297  LISTENER    ( INFO    ) : postrun handler: ldap_server (prepared=0)
10.10.17 08:50:01.949  DEBUG_INIT
10.10.17 08:50:01.949  LISTENER    ( ALL     ) : ox-user(OXUserIdCache): opened '/var/cache/univention-ox/ox-user-id-cache.db' successfully
10.10.17 08:50:01.950  LISTENER    ( ALL     ) : ox-user(OXUserIdCache): database contains 47 entries
10.10.17 08:50:01.950  LISTENER    ( WARN    ) : ox-user(OXUserIdCache): rebuilding cache...
10.10.17 08:50:01.956  LISTENER    ( INFO    ) : ox-user(OXUserIdCache): dropped old entries
10.10.17 08:50:01.956  LISTENER    ( INFO    ) : ox_csvreader: command /opt/open-xchange/sbin/listcontext --adminuser=oxadminmaster --csv
10.10.17 08:50:02.725  LISTENER    ( INFO    ) : ox-user(OXUserIdCache): processing context 10...
10.10.17 08:50:02.725  LISTENER    ( INFO    ) : ox_csvreader: command /opt/open-xchange/sbin/listuser --adminuser=oxadmin --csv --contextid 10
10.10.17 08:50:04.075  LISTENER    ( ALL     ) : ox-user(OXUserIdCache): added entry: username='999999999'  context_id='10'  ox_user_id='173')
10.10.17 08:50:04.075  LISTENER    ( ALL     ) : ox-user(OXUserIdCache): added entry: username='Administrator'  context_id='10'  ox_user_id='96')
10.10.17 08:50:04.076  LISTENER    ( ALL     ) : ox-user(OXUserIdCache): added entry: username='Vongsathid.svrv'  context_id='10'  ox_user_id='32')
10.10.17 08:50:04.076  LISTENER    ( ALL     ) : ox-user(OXUserIdCache): added entry: username='alisane.pnr'  context_id='10'  ox_user_id='57')
10.10.17 08:50:04.076  LISTENER    ( ALL     ) : ox-user(OXUserIdCache): added entry: username='bee.svd'  context_id='10'  ox_user_id='30')
10.10.17 08:50:04.076  LISTENER    ( ALL     ) : ox-user(OXUserIdCache): added entry: username='bounhome.slpy'  context_id='10'  ox_user_id='43')
10.10.17 08:50:04.076  LISTENER    ( ALL     ) : ox-user(OXUserIdCache): added entry: username='boutdy.ssm'  context_id='10'  ox_user_id='50')
10.10.17 08:50:04.076  LISTENER    ( ALL     ) : ox-user(OXUserIdCache): added entry: username='erp.system'  context_id='10'  ox_user_id='31')
10.10.17 08:50:04.076  LISTENER    ( ALL     ) : ox-user(OXUserIdCache): added entry: username='file.sod'  context_id='10'  ox_user_id='36')
10.10.17 08:50:04.076  LISTENER    ( ALL     ) : ox-user(OXUserIdCache): added entry: username='honekham.nsk'  context_id='10'  ox_user_id='79')
10.10.17 08:50:04.076  LISTENER    ( ALL     ) : ox-user(OXUserIdCache): added entry: username='hr.admin'  context_id='10'  ox_user_id='26')
10.10.17 08:50:04.076  LISTENER    ( ALL     ) : ox-user(OXUserIdCache): added entry: username='info'  context_id='10'  ox_user_id='29')
10.10.17 08:50:04.076  LISTENER    ( ALL     ) : ox-user(OXUserIdCache): added entry: username='inpone.apl'  context_id='10'  ox_user_id='45')
10.10.17 08:50:04.076  LISTENER    ( ALL     ) : ox-user(OXUserIdCache): added entry: username='ketsouda.vsk'  context_id='10'  ox_user_id='46')
10.10.17 08:50:04.077  LISTENER    ( ALL     ) : ox-user(OXUserIdCache): added entry: username='khammany.ssa'  context_id='10'  ox_user_id='27')
10.10.17 08:50:04.077  LISTENER    ( ALL     ) : ox-user(OXUserIdCache): added entry: username='khampasith.dmnv'  context_id='10'  ox_user_id='21')
10.10.17 08:50:04.077  LISTENER    ( ALL     ) : ox-user(OXUserIdCache): added entry: username='khamphousong.dmnv'  context_id='10'  ox_user_id='166')
10.10.17 08:50:04.077  LISTENER    ( ALL     ) : ox-user(OXUserIdCache): added entry: username='khemkham.sps'  context_id='10'  ox_user_id='54')
10.10.17 08:50:04.077  LISTENER    ( ALL     ) : ox-user(OXUserIdCache): added entry: username='khonesavanh.kbm'  context_id='10'  ox_user_id='47')
10.10.17 08:50:04.077  LISTENER    ( ALL     ) : ox-user(OXUserIdCache): added entry: username='lung'  context_id='10'  ox_user_id='144')
10.10.17 08:50:04.077  LISTENER    ( ALL     ) : ox-user(OXUserIdCache): added entry: username='lung.com'  context_id='10'  ox_user_id='153')
10.10.17 08:50:04.077  LISTENER    ( ALL     ) : ox-user(OXUserIdCache): added entry: username='lunglove'  context_id='10'  ox_user_id='155')
10.10.17 08:50:04.077  LISTENER    ( ALL     ) : ox-user(OXUserIdCache): added entry: username='malayvanh.sbt'  context_id='10'  ox_user_id='51')
10.10.17 08:50:04.077  LISTENER    ( ALL     ) : ox-user(OXUserIdCache): added entry: username='meenoy'  context_id='10'  ox_user_id='160')
10.10.17 08:50:04.077  LISTENER    ( ALL     ) : ox-user(OXUserIdCache): added entry: username='mkt.file'  context_id='10'  ox_user_id='152')
10.10.17 08:50:04.077  LISTENER    ( ALL     ) : ox-user(OXUserIdCache): added entry: username='monekhai.bpkl'  context_id='10'  ox_user_id='23')
10.10.17 08:50:04.077  LISTENER    ( ALL     ) : ox-user(OXUserIdCache): added entry: username='oxadmin'  context_id='10'  ox_user_id='2')
10.10.17 08:50:04.078  LISTENER    ( ALL     ) : ox-user(OXUserIdCache): added entry: username='petrotradeadmin'  context_id='10'  ox_user_id='154')
10.10.17 08:50:04.078  LISTENER    ( ALL     ) : ox-user(OXUserIdCache): added entry: username='petrotradelaos.com'  context_id='10'  ox_user_id='94')
10.10.17 08:50:04.078  LISTENER    ( ALL     ) : ox-user(OXUserIdCache): added entry: username='phanit.stvtn'  context_id='10'  ox_user_id='48')
10.10.17 08:50:04.078  LISTENER    ( ALL     ) : ox-user(OXUserIdCache): added entry: username='phonethip.npy'  context_id='10'  ox_user_id='52')
10.10.17 08:50:04.078  LISTENER    ( ALL     ) : ox-user(OXUserIdCache): added entry: username='phouniphon.stv'  context_id='10'  ox_user_id='119')
10.10.17 08:50:04.078  LISTENER    ( ALL     ) : ox-user(OXUserIdCache): added entry: username='sale.files'  context_id='10'  ox_user_id='37')
10.10.17 08:50:04.078  LISTENER    ( ALL     ) : ox-user(OXUserIdCache): added entry: username='selfservice'  context_id='10'  ox_user_id='91')
10.10.17 08:50:04.078  LISTENER    ( ALL     ) : ox-user(OXUserIdCache): added entry: username='soudavanh.vlp'  context_id='10'  ox_user_id='44')
10.10.17 08:50:04.078  LISTENER    ( ALL     ) : ox-user(OXUserIdCache): added entry: username='soudsakhone.pms'  context_id='10'  ox_user_id='49')
10.10.17 08:50:04.078  LISTENER    ( ALL     ) : ox-user(OXUserIdCache): added entry: username='souliya.ksp'  context_id='10'  ox_user_id='132')
10.10.17 08:50:04.078  LISTENER    ( ALL     ) : ox-user(OXUserIdCache): added entry: username='souphaphone.smn'  context_id='10'  ox_user_id='55')
10.10.17 08:50:04.078  LISTENER    ( ALL     ) : ox-user(OXUserIdCache): added entry: username='southchay.pms'  context_id='10'  ox_user_id='24')
10.10.17 08:50:04.078  LISTENER    ( ALL     ) : ox-user(OXUserIdCache): added entry: username='test.test'  context_id='10'  ox_user_id='175')
10.10.17 08:50:04.078  LISTENER    ( ALL     ) : ox-user(OXUserIdCache): added entry: username='test2016'  context_id='10'  ox_user_id='39')
10.10.17 08:50:04.078  LISTENER    ( ALL     ) : ox-user(OXUserIdCache): added entry: username='touklik.sut'  context_id='10'  ox_user_id='28')
10.10.17 08:50:04.079  LISTENER    ( ALL     ) : ox-user(OXUserIdCache): added entry: username='vadsanar.tlv'  context_id='10'  ox_user_id='34')
10.10.17 08:50:04.079  LISTENER    ( ALL     ) : ox-user(OXUserIdCache): added entry: username='viengthong.pvk'  context_id='10'  ox_user_id='35')
10.10.17 08:50:04.079  LISTENER    ( ALL     ) : ox-user(OXUserIdCache): added entry: username='vongvilay.xyl'  context_id='10'  ox_user_id='19')
10.10.17 08:50:04.079  LISTENER    ( ALL     ) : ox-user(OXUserIdCache): added entry: username='xayphone.psv'  context_id='10'  ox_user_id='53')
10.10.17 08:50:04.079  LISTENER    ( ALL     ) : ox-user(OXUserIdCache): added entry: username='xayyavong.plv'  context_id='10'  ox_user_id='56')
10.10.17 08:50:04.086  LISTENER    ( WARN    ) : ox-user(OXUserIdCache): cache rebuild finished
10.10.17 08:50:04.087  LISTENER    ( INFO    ) : ox-user: Loading transaction 1498035644.7570080757
10.10.17 08:50:04.088  LISTENER    ( ALL     ) : ox-user(OXUserIdCache): database contains 47 entries
10.10.17 08:50:04.088  LISTENER    ( INFO    ) : ox-user: New present.
10.10.17 08:50:04.088  LISTENER    ( PROCESS ) : ox-user: New Object is OX-User: True
10.10.17 08:50:04.088  LISTENER    ( PROCESS ) : ox-user: Old Object is OX-User: False
10.10.17 08:50:04.088  LISTENER    ( PROCESS ) : ox-user: new username: meenoy.mee
10.10.17 08:50:04.088  LISTENER    ( INFO    ) : ox-user(meenoy.mee): Registered hooks: []
UNIVENTION_DEBUG_BEGIN  : uldap.__open host=email.xxxxxx.la port=7389 base=dc=xxxxxx,dc=la
UNIVENTION_DEBUG_END    : uldap.__open host=email.xxxxxx.la port=7389 base=dc=xxxxxx,dc=la
10.10.17 08:50:04.120  LISTENER    ( ALL     ) : ox-user(meenoy.mee): No context in NEW, using domain "" to find context...
10.10.17 08:50:04.122  LISTENER    ( ERROR   ) : ox-user: handler failed: dn=uid=meenoy.mee,ou=SYS-OP,ou=xxxxxx-Center,dc=xxxxxx,dc=la
Traceback (most recent call last):
  File "/usr/lib/pymodules/python2.7/univention/ox/listener_tools.py", line 349, in process
    result = func(dn, entry.new, entry.old, entry.action)
  File "/usr/lib/univention-directory-listener/system/ox-user.py", line 183, in handler
    return unqueued_handler(dn, new, old, command)
  File "/usr/lib/univention-directory-listener/system/ox-user.py", line 291, in unqueued_handler
    oxhomeserver = get_ox_home_server_for_context(ldapCon, contextnum)
  File "/usr/lib/univention-directory-listener/system/ox-user.py", line 846, in get_ox_home_server_for_context
    raise RuntimeError('Cannot find context information for ID %r.' % (context_id,))
RuntimeError: Cannot find context information for ID ''.

Cannot find context information for ID ''.
10.10.17 08:52:31.390  LISTENER    ( ALL     ) : >>>MSGID: 3
ALIVE

10.10.17 08:52:31.390  LISTENER    ( ALL     ) : RESULT: [(null)]
10.10.17 08:52:31.390  LISTENER    ( ALL     ) : <<<MSGID: 3
OKAY

10.10.17 08:52:31.390  LISTENER    ( ALL     ) : >>>MSGID: 2
GET_DN 6246

Thank you

troeder · October 10, 2017, 8:03am

Hello,

the error in the listener.log file happend, because the user meenoy.mee did not have an email address. That should have been prevented - very strange.

Please delete all queue files that have to do with meenoy.mee and restart the listener:

/etc/init.d/univention-directory-listener stop
grep meenoy.mee /var/spool/univention-directory-listener/ox-user/149*
rm /var/spool/univention-directory-listener/ox-user/149...  <--- all files listed by the previous command
ucr set ox/debug/level=4 listener/debug/level=4
/etc/init.d/univention-directory-listener start

Then make sure the user meenoy.mee has a valid email address and modify some attribute (for example the street address) to trigger the listener and watch the listener.log.

khampasith · October 10, 2017, 1:00pm

Thank you so much now it works again

troeder · October 16, 2017, 7:58am

Glad to hear that.
Please lower the log level now:

ucr set ox/debug/level=2 listener/debug/level=2
/etc/init.d/univention-directory-listener restart

Geretings
Daniel Tröder