Can not upgrade OX App Suite Version 7.8.3-17-ucs1 to 7.8.3-17-ucs2

open-xchange

#1

HI
I try to upgrade OX App Suite Version 7.8.3-17-ucs1 to 7.8.3-17-ucs2 but there is an error

Ann unkhnow error with status code 502 occurred while connectiing to the server please try again later

and here is log file

29.06.17 10:26:00.599  MODULE      ( PROCESS ) : 99% [Working]                                                                                                                                                                                642 kB/s 0s
29.06.17 10:26:00.833  MODULE      ( PROCESS ) : Hit https://updates.software-univention.de 4.1-3/amd64/ Packages
29.06.17 10:26:00.834  MODULE      ( PROCESS ) : 99% [Working]                                                                                                                                                                                642 kB/s 0s
29.06.17 10:26:00.834  MODULE      ( PROCESS ) : 99% [Working]                                                                                                                                                                                642 kB/s 0s
29.06.17 10:26:00.834  MODULE      ( PROCESS ) : 99%                                                                                                                                                                                          642 kB/s 0s
29.06.17 10:26:00.837  MODULE      ( PROCESS ) : 99% [Working]                                                                                                                                                                                642 kB/s 0s
29.06.17 10:26:01.072  MODULE      ( PROCESS ) : Hit https://updates.software-univention.de 4.1-4/all/ Packages
29.06.17 10:26:01.072  MODULE      ( PROCESS ) : 99% [Working]                                                                                                                                                                                642 kB/s 0s
29.06.17 10:26:01.072  MODULE      ( PROCESS ) : 99% [Working]                                                                                                                                                                                642 kB/s 0s
29.06.17 10:26:01.073  MODULE      ( PROCESS ) : 99%                                                                                                                                                                                          642 kB/s 0s
29.06.17 10:26:01.076  MODULE      ( PROCESS ) : 99% [Working]                                                                                                                                                                                642 kB/s 0s
29.06.17 10:26:01.309  MODULE      ( PROCESS ) : Hit https://updates.software-univention.de 4.1-4/amd64/ Packages
29.06.17 10:26:01.310  MODULE      ( PROCESS ) : 99% [Working]                                                                                                                                                                                642 kB/s 0s
29.06.17 10:26:01.311  MODULE      ( PROCESS ) : 99% [Working]                                                                                                                                                                                642 kB/s 0s
29.06.17 10:26:01.311  MODULE      ( PROCESS ) : 99%                                                                                                                                                                                          642 kB/s 0s
29.06.17 10:26:01.318  MODULE      ( PROCESS ) : 99% [Working]                                                                                                                                                                                642 kB/s 0s
29.06.17 10:26:01.547  MODULE      ( PROCESS ) : Hit https://updates.software-univention.de 4.2-0/all/ Packages
29.06.17 10:26:01.548  MODULE      ( PROCESS ) : 99% [Working]                                                                                                                                                                                642 kB/s 0s
29.06.17 10:26:01.548  MODULE      ( PROCESS ) : 99% [Working]                                                                                                                                                                                642 kB/s 0s
29.06.17 10:26:01.548  MODULE      ( PROCESS ) : 99%                                                                                                                                                                                          642 kB/s 0s
29.06.17 10:26:01.617  MODULE      ( PROCESS ) : 99% [Working]                                                                                                                                                                                642 kB/s 0s
29.06.17 10:26:01.785  MODULE      ( PROCESS ) : Hit https://updates.software-univention.de 4.2-0/amd64/ Packages
29.06.17 10:26:01.786  MODULE      ( PROCESS ) : 99% [Working]                                                                                                                                                                                642 kB/s 0s
29.06.17 10:26:01.786  MODULE      ( PROCESS ) : 99% [Working]                                                                                                                                                                                642 kB/s 0s
29.06.17 10:26:01.787  MODULE      ( PROCESS ) : 99%                                                                                                                                                                                          642 kB/s 0s
29.06.17 10:26:01.929  MODULE      ( PROCESS ) : 99% [Working]                                                                                                                                                                                642 kB/s 0s
29.06.17 10:26:02.023  MODULE      ( PROCESS ) : Hit https://updates.software-univention.de 4.2-1/all/ Packages
29.06.17 10:26:02.024  MODULE      ( PROCESS ) : 99% [Working]                                                                                                                                                                                642 kB/s 0s
29.06.17 10:26:02.024  MODULE      ( PROCESS ) : 99% [Working]                                                                                                                                                                                642 kB/s 0s
29.06.17 10:26:02.024  MODULE      ( PROCESS ) : 99%                                                                                                                                                                                          642 kB/s 0s
29.06.17 10:26:02.027  MODULE      ( PROCESS ) : 99% [Working]                                                                                                                                                                                642 kB/s 0s
29.06.17 10:26:02.261  MODULE      ( PROCESS ) : Hit https://updates.software-univention.de 4.2-1/amd64/ Packages
29.06.17 10:26:02.262  MODULE      ( PROCESS ) : 99% [Working]                                                                                                                                                                                642 kB/s 0s
29.06.17 10:26:02.262  MODULE      ( PROCESS ) : 99% [Working]                                                                                                                                                                                642 kB/s 0s
29.06.17 10:26:02.262  MODULE      ( PROCESS ) : 99%                                                                                                                                                                                          642 kB/s 0s
29.06.17 10:26:02.267  MODULE      ( PROCESS ) : 99% [Working]                                                                                                                                                                                642 kB/s 0s
29.06.17 10:26:02.499  MODULE      ( PROCESS ) : Hit https://updates.software-univention.de 4.2-1-errata/all/ Package                                                                                                                        s
29.06.17 10:26:02.499  MODULE      ( PROCESS ) : 99% [Working]                                                                                                                                                                                642 kB/s 0s
29.06.17 10:26:02.500  MODULE      ( PROCESS ) : 99% [Working]                                                                                                                                                                                642 kB/s 0s
29.06.17 10:26:02.500  MODULE      ( PROCESS ) : 99%                                                                                                                                                                                          642 kB/s 0s
29.06.17 10:26:02.508  MODULE      ( PROCESS ) : 99% [Working]                                                                                                                                                                                642 kB/s 0s
29.06.17 10:26:02.737  MODULE      ( PROCESS ) : Hit https://updates.software-univention.de 4.2-1-errata/amd64/ Packa                                                                                                                        ges
29.06.17 10:26:02.740  MODULE      ( PROCESS ) : 99% [Working]                                                                                                                                                                                642 kB/s 0s
29.06.17 10:26:02.741  MODULE      ( PROCESS ) : 99% [Working]                                                                                                                                                                                642 kB/s 0s
29.06.17 10:26:02.741  MODULE      ( PROCESS ) : 99%                                                                                                                                                                                          642 kB/s 0s
29.06.17 10:26:02.746  MODULE      ( PROCESS ) : 99% [Working]                                                                                                                                                                                642 kB/s 0s
29.06.17 10:26:02.976  MODULE      ( PROCESS ) : Hit https://updates.software-univention.de 4.1-4-errata/all/ Package                                                                                                                        s
29.06.17 10:26:02.976  MODULE      ( PROCESS ) : 99% [Working]                                                                                                                                                                                642 kB/s 0s
29.06.17 10:26:02.977  MODULE      ( PROCESS ) : 99% [Working]                                                                                                                                                                                642 kB/s 0s
29.06.17 10:26:02.977  MODULE      ( PROCESS ) : 99%                                                                                                                                                                                          642 kB/s 0s
29.06.17 10:26:02.986  MODULE      ( PROCESS ) : 99% [Working]                                                                                                                                                                                642 kB/s 0s
29.06.17 10:26:03.213  MODULE      ( PROCESS ) : Hit https://updates.software-univention.de 4.1-4-errata/amd64/ Packa                                                                                                                        ges
29.06.17 10:26:03.213  MODULE      ( PROCESS ) : 99% [Working]                                                                                                                                                                                642 kB/s 0s
29.06.17 10:26:03.214  MODULE      ( PROCESS ) : 99% [Working]                                                                                                                                                                                642 kB/s 0s
29.06.17 10:26:03.214  MODULE      ( PROCESS ) : 99%                                                                                                                                                                                          642 kB/s 0s
29.06.17 10:26:03.227  MODULE      ( PROCESS ) : 99% [Working]                                                      2                                                                                                                        ,118 kB/s 0s
29.06.17 10:26:03.227  MODULE      ( PROCESS ) : Fetched 119 kB in 6s (2,118 kB/s)
29.06.17 10:26:03.991  MODULE      ( PROCESS ) : Finished dry_run for oxseforucs on localhost
29.06.17 10:26:03.992  MODULE      ( PROCESS ) : Problems encountered or confirmation required. Removing component ox                                                                                                                        seforucs_20170123162817


#2

Please read the log file and post the relevant part (must be further above). This part contains only the statement that there was an error, but not the cause.


#3

here is log file

log file.log (155.8 KB)


#4

There is no error in the log file. Please retry and

  1. make a screenshot with the error message
  2. check which log files changed:
    ls -lt /var/log/univention/ | head

Maybe you can identify the relevant log file. Good candidates are management-console-server.log and management-console-module-appcenter.log


#5

Error screen short

management-console-server.log

29.06.17 13:52:47.016  MAIN        ( PROCESS ) : running: ['/usr/sbin/univention-management-cpps', '-s', '/var/run/univention-management-console/2290-1498719167015.socket', '-d', '2', '-
29.06.17 13:52:49.095  MAIN        ( PROCESS ) : running: ['/usr/sbin/univention-management-cppcenter', '-s', '/var/run/univention-management-console/2290-1498719169095.socket', '-d', '2
29.06.17 14:02:48.888  MAIN        ( WARN    ) : Socket died (module=apps)
29.06.17 14:02:48.888  MAIN        ( WARN    ) : Module process apps died (pid: 28607, exit status: -1)
29.06.17 14:02:48.888  MAIN        ( WARN    ) : Cleaning up requests
29.06.17 14:02:48.888  MAIN        ( WARN    ) : Remove inactivity timer
29.06.17 14:02:48.989  MAIN        ( PROCESS ) : ModuleProcess: child died
29.06.17 14:10:29.733  MAIN        ( PROCESS ) : running: ['/usr/sbin/univention-management-cpdater', '-s', '/var/run/univention-management-console/2290-1498720229733.socket', '-d', '2',

#6

I get same error what is problem when that error is coming up.
Everything runing good how can update to 7.8.3-17-ucs2 is that click upgrade


#7

Please check /var/log/univention/appcenter.log and management-console-module-appcenter.log or try from the command line (univention-upgrade).


#8

I just tried command line (univention-upgrade). and it worked
Thank you so much


#9

yes I found how upgrade and not got error message longer