4.3-1 Horde unavailable, cannot upgrade, cannot uninstall, container unavailable?

sgvfr · July 13, 2018, 11:40pm

After upgrading from 4.2 to 4.3-1 Horde no longer functions. I just installed in a week ago for testing so If i have to blow it away and re-install I am OK with that also…
After the reboot and checking app center, I see there is an upgrade available, but when I try to upgrade I see this error

"Error performing the action
The requested action cannot be carried out. Please consider the information listed below in order to resolve the problem and try again.
Horde Groupware Webmail Edition cannot be updated. The application is either not installed or no newer version is available."

appcenter.log and updater.log shows nothing.

Trying to un-install i see this error:

"Confirmation
An error occurred: No container found. Unable to run store_data!
Further information can be found in the following log file on each of the involved systems: 
/var/log/univention/appcenter.log"

appcenter.log

  6266 actions.remove                   18-07-13 16:36:41 [   DEBUG]: Calling remove
  6266 actions.remove.progress          18-07-13 16:36:41 [   DEBUG]: 0
  6266 actions.remove                   18-07-13 16:36:41 [    INFO]: Going to remove Horde Groupware Webmail Edition (5.2.17-2)
  6266 actions.remove                   18-07-13 16:36:41 [   DEBUG]: Calling prescript (prerm)
  6266 actions.remove                   18-07-13 16:36:41 [   DEBUG]: /var/cache/univention-appcenter/appcenter.software-univention.de/4.3/horde_20180621115801.prerm does not exist
  6266 packages                         18-07-13 16:36:41 [   DEBUG]: Holding LOCK
  6266 actions.remove                   18-07-13 16:36:41 [    INFO]: No hostdn for horde found. Nothing to remove
  6266 actions.remove.progress          18-07-13 16:36:41 [   DEBUG]: 5
  6266 actions.configure                18-07-13 16:36:41 [   DEBUG]: Calling configure
  6266 actions.configure.progress       18-07-13 16:36:41 [   DEBUG]: 0
  6266 actions.configure                18-07-13 16:36:41 [    INFO]: Configuring horde=5.2.17-2
  6266 actions.configure                18-07-13 16:36:41 [   DEBUG]: /var/cache/univention-appcenter/appcenter.software-univention.de/4.3/horde_20180621115801.configure_host does not exist
  6266 actions.configure.progress       18-07-13 16:36:41 [   DEBUG]: 100
  6266 actions.remove                   18-07-13 16:36:41 [CRITICAL]: No container found. Unable to run store_data!
  6266 actions.remove.progress          18-07-13 16:36:41 [   DEBUG]: 45
  6266 actions.remove                   18-07-13 16:36:41 [   DEBUG]: Calling /etc/init.d/apache2 reload
  6266 actions.remove                   18-07-13 16:36:42 [    INFO]: Reloading apache2 configuration (via systemctl): apache2.service.
  6266 actions.remove                   18-07-13 16:36:42 [   DEBUG]: /etc/init.d/apache2 returned with 0
  6266 actions.remove.progress          18-07-13 16:36:42 [   DEBUG]: 50
  6266 actions.remove.progress          18-07-13 16:36:42 [   DEBUG]: 60
  6266 actions.remove.progress          18-07-13 16:36:43 [   DEBUG]: 70
  6266 actions.remove.progress          18-07-13 16:36:43 [   DEBUG]: 80
  6266 actions.remove                   18-07-13 16:36:43 [    INFO]: Installing join script /var/cache/univention-appcenter/appcenter.software-univention.de/4.3/horde_20180621115801.uinst
  6266 actions.remove                   18-07-13 16:36:43 [   DEBUG]: Calling /usr/sbin/univention-run-join-scripts -dcaccount Administrator -dcpwd /tmp/tmpMqQTOt
  6266 actions.remove                   18-07-13 16:36:47 [    INFO]: Search LDAP binddn  done
  6266 actions.remove                   18-07-13 16:36:47 [    INFO]: Running 01univention-ldap-server-init.inst skipped (already executed)
  6266 actions.remove                   18-07-13 16:36:47 [    INFO]: Running 02univention-directory-notifier.inst skipped (already executed)
  6266 actions.remove                   18-07-13 16:36:47 [    INFO]: Running 03univention-directory-listener.inst skipped (already executed)
  6266 actions.remove                   18-07-13 16:36:47 [    INFO]: Running 04univention-ldap-client.inst skipped (already executed)
  6266 actions.remove                   18-07-13 16:36:47 [    INFO]: Running 05univention-bind.inst skipped (already executed)
  6266 actions.remove                   18-07-13 16:36:47 [    INFO]: Running 08univention-apache.inst skipped (already executed)
  6266 actions.remove                   18-07-13 16:36:48 [    INFO]: Running 10univention-ldap-server.inst skipped (already executed)
  6266 actions.remove                   18-07-13 16:36:48 [    INFO]: Running 11univention-heimdal-init.inst skipped (already executed)
  6266 actions.remove                   18-07-13 16:36:48 [    INFO]: Running 11univention-pam.inst skipped (already executed)
  6266 actions.remove                   18-07-13 16:36:48 [    INFO]: Running 15univention-directory-notifier-post.inst skipped (already executed)
  6266 actions.remove                   18-07-13 16:36:48 [    INFO]: Running 15univention-heimdal-kdc.inst skipped (already executed)
  6266 actions.remove                   18-07-13 16:36:48 [    INFO]: Running 18python-univention-directory-manager.inst skipped (already executed)
  6266 actions.remove                   18-07-13 16:36:48 [    INFO]: Running 20univention-directory-policy.inst skipped (already executed)
  6266 actions.remove                   18-07-13 16:36:48 [    INFO]: Running 20univention-join.inst skipped (already executed)
  6266 actions.remove                   18-07-13 16:36:48 [    INFO]: Running 26univention-nagios-common.inst skipped (already executed)
  6266 actions.remove                   18-07-13 16:36:48 [    INFO]: Running 30univention-appcenter.inst skipped (already executed)
  6266 actions.remove                   18-07-13 16:36:48 [    INFO]: Running 30univention-nagios-client.inst skipped (already executed)
  6266 actions.remove                   18-07-13 16:36:48 [    INFO]: Running 31univention-nagios-s4-connector.inst skipped (already executed)
  6266 actions.remove                   18-07-13 16:36:48 [    INFO]: Running 31univention-nagios-samba.inst skipped (already executed)
  6266 actions.remove                   18-07-13 16:36:48 [    INFO]: Running 33univention-portal.inst skipped (already executed)
  6266 actions.remove                   18-07-13 16:36:48 [    INFO]: Running 34univention-management-console-server.inst skipped (already executed)
  6266 actions.remove                   18-07-13 16:36:48 [    INFO]: Running 35univention-appcenter-docker.inst skipped (already executed)
  6266 actions.remove                   18-07-13 16:36:48 [    INFO]: Running 35univention-management-console-module-appcenter.inst skipped (already executed)
  6266 actions.remove                   18-07-13 16:36:48 [    INFO]: Running 35univention-management-console-module-diagnostic.inst skipped (already executed)
  6266 actions.remove                   18-07-13 16:36:48 [    INFO]: Running 35univention-management-console-module-ipchange.inst skipped (already executed)
  6266 actions.remove                   18-07-13 16:36:48 [    INFO]: Running 35univention-management-console-module-join.inst skipped (already executed)
  6266 actions.remove                   18-07-13 16:36:49 [    INFO]: Running 35univention-management-console-module-lib.inst skipped (already executed)
  6266 actions.remove                   18-07-13 16:36:49 [    INFO]: Running 35univention-management-console-module-mrtg.inst skipped (already executed)
  6266 actions.remove                   18-07-13 16:36:49 [    INFO]: Running 35univention-management-console-module-quota.inst skipped (already executed)
  6266 actions.remove                   18-07-13 16:36:49 [    INFO]: Running 35univention-management-console-module-reboot.inst skipped (already executed)
  6266 actions.remove                   18-07-13 16:36:49 [    INFO]: Running 35univention-management-console-module-services.inst skipped (already executed)
  6266 actions.remove                   18-07-13 16:36:49 [    INFO]: Running 35univention-management-console-module-setup.inst skipped (already executed)
  6266 actions.remove                   18-07-13 16:36:49 [    INFO]: Running 35univention-management-console-module-sysinfo.inst skipped (already executed)
  6266 actions.remove                   18-07-13 16:36:49 [    INFO]: Running 35univention-management-console-module-top.inst skipped (already executed)
  6266 actions.remove                   18-07-13 16:36:49 [    INFO]: Running 35univention-management-console-module-ucr.inst skipped (already executed)
  6266 actions.remove                   18-07-13 16:36:49 [    INFO]: Running 35univention-management-console-module-udm.inst skipped (already executed)
  6266 actions.remove                   18-07-13 16:36:49 [    INFO]: Running 35univention-management-console-module-updater.inst skipped (already executed)
  6266 actions.remove                   18-07-13 16:36:49 [    INFO]: Running 35univention-server-overview.inst skipped (already executed)
  6266 actions.remove                   18-07-13 16:36:49 [    INFO]: Running 36univention-management-console-module-apps.inst skipped (already executed)
  6266 actions.remove                   18-07-13 16:36:49 [    INFO]: Running 40univention-postgresql.inst skipped (already executed)
  6266 actions.remove                   18-07-13 16:36:49 [    INFO]: Running 40univention-virtual-machine-manager-schema.inst skipped (already executed)
  6266 actions.remove                   18-07-13 16:36:49 [    INFO]: Running 67univention-mail-server.inst skipped (already executed)
  6266 actions.remove                   18-07-13 16:36:49 [    INFO]: Running 81univention-nfs-server.inst skipped (already executed)
  6266 actions.remove                   18-07-13 16:36:49 [    INFO]: Running 82univention-mail-dovecot.inst skipped (already executed)
  6266 actions.remove                   18-07-13 16:36:49 [    INFO]: Running 90univention-bind-post.inst skipped (already executed)
  6266 actions.remove                   18-07-13 16:36:49 [    INFO]: Running 91univention-saml.inst skipped (already executed)
  6266 actions.remove                   18-07-13 16:36:49 [    INFO]: Running 92univention-management-console-web-server.inst skipped (already executed)
  6266 actions.remove                   18-07-13 16:36:49 [    INFO]: Running 96univention-samba4.inst skipped (already executed)
  6266 actions.remove                   18-07-13 16:36:49 [    INFO]: Running 97univention-s4-connector.inst skipped (already executed)
  6266 actions.remove                   18-07-13 16:36:50 [    INFO]: Running 98univention-pkgdb-tools.inst skipped (already executed)
  6266 actions.remove                   18-07-13 16:36:50 [    INFO]: Running 98univention-samba4-dns.inst skipped (already executed)
  6266 actions.remove                   18-07-13 16:36:50 [    INFO]: Running 98univention-samba4-saml-kerberos.inst skipped (already executed)
  6266 actions.remove                   18-07-13 16:36:52 [    INFO]: Running 51horde-uninstall.uinst done
  6266 actions.remove                   18-07-13 16:37:02 [   DEBUG]: /usr/sbin/univention-run-join-scripts returned with 0
  6266 packages                         18-07-13 16:37:02 [   DEBUG]: Releasing LOCK
  6266 utils                            18-07-13 16:37:02 [   DEBUG]: send_information: action=remove app=horde value=None status=200
  6266 utils                            18-07-13 16:37:02 [   DEBUG]: tracking information: {'status': 200, 'uuid': '4829194c-3d10-499e-b2ef-5c1f42b8d38c', 'app': u'horde', 'version': u'5.2.17-2', 'role': 'domaincontroller_backup', 'action': 'remove', 'system-uuid': '57d46644-51cc-44eb-bb7c-b89cdca6b4fd'}
  6266 actions.upgrade-search           18-07-13 16:37:03 [   DEBUG]: Calling upgrade-search
  6266 actions.upgrade-search.progress  18-07-13 16:37:03 [   DEBUG]: 0
  6266 actions.upgrade-search           18-07-13 16:37:03 [   DEBUG]: Checking horde=5.2.17-2
  6266 actions.upgrade-search.progress  18-07-13 16:37:03 [   DEBUG]: 100
  6266 actions.remove.progress          18-07-13 16:37:03 [   DEBUG]: 100

What else can I check? or is there a simple way to force remove and start over?

Thanks

O_Bertgen · July 16, 2018, 8:32am

Hello,

i have the same problem.
And please excuse my terrible english

My start-system-configuration was Univention 4.2-3 and horde 5.2.7-3

After upgrade Univention to 4.3-1, the same error occurs as yours.

I can´t reinstall or delete horde. UCS says, the docker container ist not running.

docker images

on the console shows, that there is no horde-docker-container.
docker

univention-app info

-> no horde- app

But the UMC tells me, i have horde installed in 5.2.7-3 … very strange

So i try to register horde-app manually:

univention-app register horde=5.2.7-3

After that, i can install the newest horde-app and i can open the horde-web-gui.

But now i have a new problem, that a login is not possible.
Neither with the simple name/passwort nor with the mail-adress/passwort.

sgvfr · July 16, 2018, 3:34pm

Thanks, I will try your steps and see what happens.

sgvfr · July 17, 2018, 2:24am

Horde is now working after manually registering and installing the newest version… I am able to log in as regular users now.

Thanks for the hint, it appears upgrading from 4.2-x to 4.3 does have an issue with horde.

O_Bertgen · July 17, 2018, 2:05pm

I am glad that i could help you.