Problem: Your portal login takes much time and you are not getting a saml ticket

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#1

Problem:

Your portal login takes much time and you are not getting a saml ticket.
After 3 seconds the fallback login without sso is used. If the sso login passes this time you are logged in without ucs-sso.

Environment:

Multiserver environment. 2 or more Backupservers.
Backupservers are automatically entered as saml server, when they join the first time.

Investigation:

  • The issue could be found in /var/log/syslog on the master and the backup servers. There are messages according memcached and stunnel.
  • This could be issues with the
    • certificate
    • network connection
    • reverse proxy

Solution

Solve the issues found during investigation.

You may temporary unset the backup servers as saml providers, to check if this is the issue at all.
Save the values first to undo the unset later!
Then unset:

ucr unset ucs/server/saml-idp-server/backup.schein.ig
ucr unset ucs/server/saml-idp-server/backup-2.schein.ig
#2

2020051221000276

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