Problem
You want to reset your password via self service and you are sure, your mail address is desposited. Regardless you get the following error message:
Ein Fehler ist aufgetreten:
Sie sind nicht authorisiert, diese Aktion durchzuführen.
Fehlernachricht des Servers:
Für diesen Benutzer wurden keine Kontaktinformationen hinterlegt. Das Zurücksetzen des Passworts ist daher nicht möglich.
An error occurred
You are not authorized to perform this action.
Server error message:
No contact information is stored for this user. Resetting the password is not possible.
Solution
Check the ucr variable for blacklisting:
umc/self-service/passwordreset/[blacklist|whitelist]/*
Default is:
root@master:~# ucr get umc/self-service/passwordreset/blacklist/groups
Administrators,Domain Admins
root@master:~# ucr get umc/self-service/passwordreset/whitelist/groups
Domain Users
If the user is member of the backlisted groups, the password reset is not possible.
Investigation
Increase the loglevel for UMC:
ucr set umc/server/debug/level=4 umc/module/debug/level=4
service univention-management-console-server restart
service univention-management-console-web-server restart
The logfile /var/log/univention/management-console-module-passwordreset.log shows the following hint:
ADMIN ( INFO ) : groups/group: open(): member check duration: 0.00s
MODULE ( INFO ) : is_blacklisted(cschein): match in blacklisted groups
MODULE ( PROCESS ) : No contact information is stored for this user. Resetting the password is not possible.