Problem: Error messages during login in self-service modul (school environment)

Problem:

During Login you face one of these following error messages

Für diesen Benutzer wurden keine Kontaktinformationen hinterlegt. Das Zurücksetzen des Passworts ist daher nicht möglich.
No contact information is stored for this user. Resetting the password is not possible.


Entweder stimmen Benutzername und Passwort nicht oder Sie haben keine Berechtigung diesen Dienst zu nutzen.
Either username or password is incorrect or you are not allowed to use this service.

Environment:

UCSschool:

  • Master → with ucs@school installed
  • School-DC → with ucs@school installed
  • Additonal Slave DC without school installed, joined in management level.

Solution:

With this setup you have to install the additional package on
ucs-school-selfservice-support

With this setup you may face some other issues at the moment. You can consider this Bug for more information:
Bug 50761