OX Forward "empty" Mails with attachment failure

ox_app_suite
open-xchange

#1

Hello,
since the last update of the ox-app-suite attachments wont get forwarded if the original mail has no text in it.

root@mail:~# univention-app info
UCS: 4.4-1 errata196
Installed: mailserver=12.0 open-xchange-text=7.10.2-ucs1 oxseforucs=7.10.2-ucs1 prometheus-node-exporter=1.1
Upgradable:

Is there a way to configure that?

greets
Matthias


#2

Hello Matthias,

I cannot reproduce this.
I sent myself an email with no text but two attachments.
Then I opened the mail OX and it showed me the two attachments and

Diese E-Mail hat keinen Inhalt

When I clicked on “forward” it created an email with the two attachments and the body even contained


> 
>  
>

Which is weird, because the original message was empty.
Anyway the forwarded message contained the two attachments.

Please check the mail program used to send the original email. I suspect it has a bad MIME handling. Try to send yourself an email with a different mail program, and check if the problem can be reproduced.

Greetings
Daniel


#3

Hello Daniel,
thank you for investigating.

The original mail “program” was SAP NetWeaver 740. These Mails are always disgusting, there is no Signature in it and only a PDF as attachment. Cause of its confidential content i can not post the source of the Email here. Contacting the customers Admin makes me feel like Don Quijote :frowning:
image
image

Greetings
Matthias


#4

Please verify that the problem exists with a different mail client.

Greetings
Daniel


#5

I am not sure how to verify exactly.
I installed Outlook and connected that Account via Imap. With that configuration i can forward these E-Mails with Attachment.

I found one Message with not so confidential Content, maybe i can send it to you via pm? You could drag and drop it into your ox and try to forward it.

Greetings
Matthias


#6

I have tried a few other mail clients and I cannot reproduce the problem.
Please contact the support of SAP NetWeaver 740 and ask them to fix their mail client.

Greetings
Daniel