Kopano: After entering the serial number - Kopano-App is gone

I bought the Kopano license and entered the serial number in the KopanoApp in UCS. After doing the upgrade the KopanoApp was gone. Note that z-Push as well as KopanoWebapp are still there. Re-installation of the app was not possible since it generated an error with the kopano4ucs package. Since the app is de-installed it also took the apt lists for kopano away… how can I get back the app and keep my license?

UCS: 4.3-3 errata410
Installed: adconnector=12.0 kopano-webapp=3.4.22.1782 letsencrypt=1.2.2-8 samba-memberserver=4.7 z-push-kopano=2.4.4
Upgradable: 

OK found the issue: The packages from the native repo will delete the kopano4ucs package… is there a workaround?

# apt-get dist-upgrade 
Paketlisten werden gelesen... Fertig
Abhängigkeitsbaum wird aufgebaut.       
Statusinformationen werden eingelesen.... Fertig
Paketaktualisierung (Upgrade) wird berechnet... Fertig
Die folgenden Pakete wurden automatisch installiert und werden nicht mehr benötigt:
  altermime amavisd-new catdoc clamav clamav-base clamav-daemon
  clamav-freshclam clamdscan gcc gcc-6 kopano-backup kopano-common
  kopano-dagent kopano-gateway kopano-ical kopano-monitor kopano-search
  kopano-server kopano-spooler kopano-utils libarchive-zip-perl libasan3
  libatomic1 libberkeleydb-perl libc-dev-bin libc6-dev libcc1-0 libcilkrts5
  libclamav7 libconvert-binhex-perl libconvert-tnef-perl libconvert-uulib-perl
  libcrypt-openssl-bignum-perl libcrypt-openssl-rsa-perl liberror-perl
  libgcc-6-dev libgsoap-kopano-2.8.71 libio-multiplex-perl libio-stringy-perl
  libitm1 libjson-c3 libkcarchiver0 libkcarchivercore0 libkcmapi0 libkcoidc0
  libkcpyplug0 libkcserver0 libkcssl0 libkcsync0 libllvm3.8 liblsan0
  libmail-dkim-perl libmail-spf-perl libmime-tools-perl libmpx2 libmspack0
  libmysqlclient18 libnet-cidr-perl libnet-dns-perl libnet-ip-perl
  libnet-server-perl libnetaddr-ip-perl libpython3.5 libs3-4
  libsys-hostname-long-perl libtcmalloc-minimal4 libtfm1 libtsan0 libubsan0
  libunix-syslog-perl libxapian22 libxml-dom-perl libxml-parser-perl
  libxml-perl libxml-regexp-perl linux-libc-dev manpages-dev pax python-kopano
  python-mapi python-xapian python3-bsddb3 python3-dateutil python3-kopano
  python3-kopano-utils python3-mapi python3-six python3-tz re2c ripole
  sa-compile spamassassin spamc univention-antivir-mail univention-mariadb
  univention-mysql univention-sasl univention-spamassassin xsltproc
Verwenden Sie »apt autoremove«, um sie zu entfernen.
Die folgenden Pakete werden ENTFERNT:
  kopano-server-packages kopano4ucs
Die folgenden NEUEN Pakete werden installiert:
  libgsoap-kopano-2.8.74 libhx28 libkcoidc0 libkcpyplug0 libpython3.5
  python3-bsddb3 python3-dateutil python3-kopano python3-kopano-utils
  python3-mapi python3-six python3-tz
Die folgenden Pakete sind zurückgehalten worden:
  kopano-search
Die folgenden Pakete werden aktualisiert (Upgrade):
  ghostscript kopano-backup kopano-client kopano-common kopano-contacts
  kopano-dagent kopano-gateway kopano-ical kopano-lang kopano-monitor
  kopano-server kopano-spooler kopano-utils kopano-webapp
  kopano-webapp-plugin-desktopnotifications kopano-webapp-plugin-filepreviewer
  kopano-webapp-plugin-folderwidgets kopano-webapp-plugin-smime
  kopano-webapp-plugin-spell kopano-webapp-plugin-titlecounter
  kopano-webapp-plugin-webappmanual libgs9 libgs9-common libkcarchiver0
  libkcarchivercore0 libkcfreebusy0 libkcicalmapi0 libkcinetmapi0 libkcrosie0
  libkcserver0 libkcsoap0 libkcutil0 libmapi1 php7-mapi python-kopano
  python-mapi univention-errata-level
37 aktualisiert, 12 neu installiert, 2 zu entfernen und 1 nicht aktualisiert.
Es müssen 23,1 MB an Archiven heruntergeladen werden.
Nach dieser Operation werden 22,2 MB Plattenplatz zusätzlich benutzt.
Möchten Sie fortfahren? [J/n] n

Hi @moarph,

that is certainly a strange effect. Do you know which version of the “Kopano Core” app you had previously installed? With the last app update we added some more dependencies that are now required by Kopano, but which were not yet included in the main repositories of Univention.

So based on the presented data I would conclude that you were on an older version of the app (in the first output of the installed app the core app itself is already missing). I would recommend to just install the latest version from the appstore and then trigger the update again.

If that is then still not possible I would recommend to get in contact with our support (support for situations like these is included in your subscription after all).

hi @fbartels,

that is correct. The installed version was 8.6.8.2 which was bundled with the Kopano UCS app. The app I installed was 8.7.0 which is the version in the “final” tree of the repository right now.

However 8.6.8.2 is the latest Version in the app-store and the reason why i bought Kopano after all since that release has troubles with iOS clients.

I contacted the Kopano support within the partner i bought the license but I’m still not sure if that is a Kopano or UCS issue…

# univention-app info
UCS: 4.3-3 errata410
Installed: adconnector=12.0 kopano-core=8.6.8.2 kopano-webapp=3.4.22.1782 letsencrypt=1.2.2-8 samba-memberserver=4.7 z-push-kopano=2.4.4
Upgradable: 

Hi @moarph,

for the upgrade to 8.7.0 there was apparently still one dependency missing from the app Repo. On our test systems this one was fetched from unmaintained, but this is of course not a goal for a production environment. I heard the missing dependency was copied into the repo sometime this afternoon (thanks to @damrose). I have not yet had time to try on a blank system myself but I would expect these errors to be gone now.

hi @fbartels,

i did the test for you and it worked just fine! Lessons learned: Look twice before upgrades even with subscription :slight_smile: Thank you for the quick support!

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