Hello everyone,
just tried to install Kopano WebMeetings out of AppCenter an go this message. Do you have the same behaviour?
Hope someone can help.
Best wishes!
Hi @wytia,
can you post the content that is printed when you click on the “more information”?
Disclaimer: WebMeetings is soon to be fully replaced by the newer and more modern Kopano Meet. When you’re setting up a new system I would rather recommend to use Meet.
Edit: I can install WebMeetings just fine on a test system
Hi @fbartels,
the “more information” is what you see below “Weitere Informationen …”. I could also check in log files if you want.
Yesterday I followed your advice and installed Kopano Meet instead. That went smoothly but since then I am stuck with exactly the same problem described in Kopano Meet not working. Hope there will be a solution to the problem soon.
yes, please.
Then please use the commands in https://wiki.z-hub.io/display/K4U/Debugging+Kopano+on+Univention#DebuggingKopanoonUnivention-Containerisedapps to inspect your environment. So far I am unable to reproduce the error described there. If you have a subscription then you could also reach out to the Kopano support for a remote session.
Okay, I found some information in log files appcenter.log and management-console-module-appcenter.log. Guess they correspond with each other and are pretty much the same.
Important content:
[ INFO]: meetings4ucs : Hängt ab von: kopano-presence soll aber nicht installiert werden
[ WARNING]: E: Probleme können nicht korrigiert werden, Sie haben zurückgehaltene defekte Pakete.
That 's somehow weird because I didn’t do anaything. Just started installation out of AppCenter. Maybe there is a dependency to other Kopano apps. On the same server Mattermost, Kopano WebApp and Kopano Meet are installed.
appcenter.log:
11003 actions.install 20-03-30 13:56:20 [ INFO]: Dry run for kopano-webmeetings=3.0.1.100
11003 actions.install 20-03-30 13:56:20 [ INFO]: Registering component for kopano-webmeetings=3.0.1.100
11003 actions.install 20-03-30 13:56:20 [ DEBUG]: Adding repository/online/component/kopano-webmeetings_20170808134523
11003 actions.install 20-03-30 13:56:20 [ INFO]: File: /etc/apt/sources.list.d/20_ucs-online-component.list
11003 actions.install 20-03-30 13:56:20 [ INFO]:
11003 actions.install 20-03-30 13:56:22 [ INFO]: Module: kopano-cfg
11003 actions.install 20-03-30 13:56:22 [ INFO]:
11003 actions.install 20-03-30 13:56:22 [ INFO]: File: /etc/apt/mirror.list
11003 actions.install 20-03-30 13:56:22 [ INFO]:
11003 actions.install 20-03-30 13:56:22 [ INFO]: File: /etc/apt/sources.list.d/15_ucs-online-version.list
11003 actions.install 20-03-30 13:56:22 [ INFO]:
11003 actions.install 20-03-30 13:56:24 [ DEBUG]: Updating packages
11003 packages 20-03-30 13:56:25 [ DEBUG]: Calling /usr/bin/apt-get update
11003 packages 20-03-30 13:56:25 [ INFO]: Ign:1 https://appcenter.software-univention.de/univention-repository/4.4/maintained/component kopano-webmeetings_20170808134523/all/ InRelease
11003 packages 20-03-30 13:56:25 [ INFO]: Ign:2 https://updates.software-univention.de/4.0/maintained 4.0-0/all/ InRelease
11003 packages 20-03-30 13:56:25 [ INFO]: Ign:3 https://appcenter.software-univention.de/univention-repository/4.4/maintained/component kopano-webmeetings_20170808134523/amd64/ InRelease
11003 packages 20-03-30 13:56:25 [ INFO]: Ign:4 https://updates.software-univention.de/4.0/maintained 4.0-0/amd64/ InRelease
11003 packages 20-03-30 13:56:25 [ INFO]: Ign:5 https://appcenter.software-univention.de/univention-repository/4.3/maintained/component kopano-webmeetings_20170808134523/all/ InRelease
...
11003 packages 20-03-30 13:56:26 [ INFO]: OK:144 https://updates.software-univention.de/4.4/maintained 4.4-3/all/ Release
11003 packages 20-03-30 13:56:26 [ INFO]: OK:145 https://updates.software-univention.de/4.4/maintained 4.4-3/amd64/ Release
11003 packages 20-03-30 13:56:26 [ INFO]: OK:146 https://updates.software-univention.de/4.4/maintained/component 4.4-3-errata/all/ Release
11003 packages 20-03-30 13:56:26 [ INFO]: OK:147 https://updates.software-univention.de/4.4/maintained/component 4.4-3-errata/amd64/ Release
11003 packages 20-03-30 13:56:26 [ INFO]: Holen:148 https://appcenter.software-univention.de/univention-repository/4.4/maintained/component kopano-webmeetings_20170808134523/amd64/ Packages [2.017 B]
11003 packages 20-03-30 13:56:26 [ INFO]: Holen:149 https://appcenter.software-univention.de/univention-repository/4.3/maintained/component kopano-webmeetings_20170808134523/all/ Packages [1.187 B]
11003 packages 20-03-30 13:56:26 [ INFO]: Holen:150 https://appcenter.software-univention.de/univention-repository/4.3/maintained/component kopano-webmeetings_20170808134523/amd64/ Packages [2.017 B]
11003 packages 20-03-30 13:56:26 [ INFO]: Holen:151 https://appcenter.software-univention.de/univention-repository/4.2/maintained/component kopano-webmeetings_20170808134523/all/ Packages [2.221 B]
11003 packages 20-03-30 13:56:26 [ INFO]: Holen:152 https://appcenter.software-univention.de/univention-repository/4.2/maintained/component kopano-webmeetings_20170808134523/amd64/ Packages [3.719 B]
11003 packages 20-03-30 13:56:27 [ INFO]: Holen:153 https://appcenter.software-univention.de/univention-repository/4.1/maintained/component kopano-webmeetings_20170808134523/all/ Packages [2.197 B]
11003 packages 20-03-30 13:56:27 [ INFO]: Holen:154 https://appcenter.software-univention.de/univention-repository/4.1/maintained/component kopano-webmeetings_20170808134523/amd64/ Packages [3.747 B]
11003 packages 20-03-30 13:56:38 [ INFO]: Es wurden 35,5 kB in 13 s geholt (2.699 B/s).
11003 packages 20-03-30 13:56:39 [ INFO]: Paketlisten werden gelesen...
11003 actions.install 20-03-30 13:56:39 [ DEBUG]: Component kopano-webmeetings_20170808134523 registered
11003 actions.install 20-03-30 13:56:39 [ DEBUG]: Dry running with [u'meetings4ucs']
11003 packages 20-03-30 13:56:39 [ DEBUG]: Calling /usr/bin/apt-get -o DPkg::Options::=--force-confold -o DPkg::Options::=--force-overwrite -o DPkg::Options::=--force-overwrite-dir --trivial-only=no --assume-yes --auto-remove install -s meetings4ucs
11003 packages 20-03-30 13:56:39 [ INFO]: Paketlisten werden gelesen...
11003 packages 20-03-30 13:56:39 [ INFO]: Abhängigkeitsbaum wird aufgebaut....
11003 packages 20-03-30 13:56:39 [ INFO]: Statusinformationen werden eingelesen....
11003 packages 20-03-30 13:56:39 [ INFO]: Einige Pakete konnten nicht installiert werden. Das kann bedeuten, dass
11003 packages 20-03-30 13:56:39 [ INFO]: Sie eine unmögliche Situation angefordert haben oder, wenn Sie die
11003 packages 20-03-30 13:56:39 [ INFO]: Unstable-Distribution verwenden, dass einige erforderliche Pakete noch
11003 packages 20-03-30 13:56:39 [ INFO]: nicht erstellt wurden oder Incoming noch nicht verlassen haben.
11003 packages 20-03-30 13:56:39 [ INFO]: Die folgenden Informationen helfen Ihnen vielleicht, die Situation zu lösen:
11003 packages 20-03-30 13:56:39 [ INFO]:
11003 packages 20-03-30 13:56:39 [ INFO]: Die folgenden Pakete haben unerfüllte Abhängigkeiten:
11003 packages 20-03-30 13:56:39 [ INFO]: meetings4ucs : Hängt ab von: kopano-presence soll aber nicht installiert werden
11003 packages 20-03-30 13:56:39 [ WARNING]: E: Probleme können nicht korrigiert werden, Sie haben zurückgehaltene defekte Pakete.
management-console-module-appcenter.log:
30.03.20 13:56:14.857 MODULE ( PROCESS ) : Try to install (install) kopano-webmeetings on ucs-mbr01b.intranet.wichtelpark.de. Force? False. Only master packages? False. Prevent installation on other systems? False. Only dry run? True.
30.03.20 13:56:20.295 MODULE ( PROCESS ) : Invoke install_dry_run_remote
30.03.20 13:56:20.297 MODULE ( PROCESS ) : All 0 threads finished
30.03.20 13:56:20.300 MODULE ( PROCESS ) : Dry run for kopano-webmeetings=3.0.1.100
30.03.20 13:56:20.301 MODULE ( PROCESS ) : Registering component for kopano-webmeetings=3.0.1.100
30.03.20 13:56:20.397 MODULE ( PROCESS ) : File: /etc/apt/sources.list.d/20_ucs-online-component.list
30.03.20 13:56:20.397 MODULE ( PROCESS ) :
30.03.20 13:56:22.224 MODULE ( PROCESS ) : Module: kopano-cfg
30.03.20 13:56:22.224 MODULE ( PROCESS ) :
30.03.20 13:56:22.230 MODULE ( PROCESS ) : File: /etc/apt/mirror.list
30.03.20 13:56:22.230 MODULE ( PROCESS ) :
30.03.20 13:56:22.400 MODULE ( PROCESS ) : File: /etc/apt/sources.list.d/15_ucs-online-version.list
30.03.20 13:56:22.401 MODULE ( PROCESS ) :
30.03.20 13:56:25.322 MODULE ( PROCESS ) : Ign:1 https://appcenter.software-univention.de/univention-repository/4.4/maintained/component kopano-webmeetings_20170808134523/all/ InRelease
30.03.20 13:56:25.322 MODULE ( PROCESS ) : Ign:2 https://updates.software-univention.de/4.0/maintained 4.0-0/all/ InRelease
30.03.20 13:56:25.325 MODULE ( PROCESS ) : Ign:3 https://appcenter.software-univention.de/univention-repository/4.4/maintained/component kopano-webmeetings_20170808134523/amd64/ InRelease
30.03.20 13:56:25.329 MODULE ( PROCESS ) : Ign:4 https://updates.software-univention.de/4.0/maintained 4.0-0/amd64/ InRelease
...
30.03.20 13:56:26.939 MODULE ( PROCESS ) : Holen:152 https://appcenter.software-univention.de/univention-repository/4.2/maintained/component kopano-webmeetings_20170808134523/amd64/ Packages [3.719 B]
30.03.20 13:56:27.136 MODULE ( PROCESS ) : Holen:153 https://appcenter.software-univention.de/univention-repository/4.1/maintained/component kopano-webmeetings_20170808134523/all/ Packages [2.197 B]
30.03.20 13:56:27.319 MODULE ( PROCESS ) : Holen:154 https://appcenter.software-univention.de/univention-repository/4.1/maintained/component kopano-webmeetings_20170808134523/amd64/ Packages [3.747 B]
30.03.20 13:56:38.334 MODULE ( PROCESS ) : Es wurden 35,5 kB in 13 s geholt (2.699 B/s).
30.03.20 13:56:39.139 MODULE ( PROCESS ) : Paketlisten werden gelesen...
30.03.20 13:56:39.631 MODULE ( PROCESS ) : Paketlisten werden gelesen...
30.03.20 13:56:39.734 MODULE ( PROCESS ) : Abhängigkeitsbaum wird aufgebaut....
30.03.20 13:56:39.734 MODULE ( PROCESS ) : Statusinformationen werden eingelesen....
30.03.20 13:56:39.767 MODULE ( PROCESS ) : Einige Pakete konnten nicht installiert werden. Das kann bedeuten, dass
30.03.20 13:56:39.767 MODULE ( PROCESS ) : Sie eine unmögliche Situation angefordert haben oder, wenn Sie die
30.03.20 13:56:39.767 MODULE ( PROCESS ) : Unstable-Distribution verwenden, dass einige erforderliche Pakete noch
30.03.20 13:56:39.767 MODULE ( PROCESS ) : nicht erstellt wurden oder Incoming noch nicht verlassen haben.
30.03.20 13:56:39.768 MODULE ( PROCESS ) : Die folgenden Informationen helfen Ihnen vielleicht, die Situation zu lösen:
30.03.20 13:56:39.768 MODULE ( PROCESS ) :
30.03.20 13:56:39.769 MODULE ( PROCESS ) : Die folgenden Pakete haben unerfüllte Abhängigkeiten:
30.03.20 13:56:39.781 MODULE ( PROCESS ) : meetings4ucs : Hängt ab von: kopano-presence soll aber nicht installiert werden
30.03.20 13:56:39.790 MODULE ( PROCESS ) : E: Probleme können nicht korrigiert werden, Sie haben zurückgehaltene defekte Pakete.
30.03.20 13:56:44.216 MODULE ( PROCESS ) : Ign:1 https://updates.software-univention.de/4.0/maintained 4.0-0/all/ InRelease
30.03.20 13:56:44.226 MODULE ( PROCESS ) : Ign:2 https://updates.software-univention.de/4.0/maintained 4.0-0/amd64/ InRelease
…
30.03.20 13:56:44.951 MODULE ( PROCESS ) : OK:120 https://updates.software-univention.de/4.4/maintained 4.4-3/all/ Release
30.03.20 13:56:44.957 MODULE ( PROCESS ) : OK:121 https://updates.software-univention.de/4.4/maintained 4.4-3/amd64/ Release
30.03.20 13:56:44.962 MODULE ( PROCESS ) : OK:122 https://updates.software-univention.de/4.4/maintained/component 4.4-3-errata/all/ Release
30.03.20 13:56:44.967 MODULE ( PROCESS ) : OK:123 https://updates.software-univention.de/4.4/maintained/component 4.4-3-errata/amd64/ Release
30.03.20 13:56:56.255 MODULE ( PROCESS ) : Paketlisten werden gelesen...
30.03.20 13:56:56.639 MODULE ( PROCESS ) : The following packages are BROKEN:
30.03.20 13:56:56.639 MODULE ( PROCESS ) : * meetings4ucs
30.03.20 14:06:14.292 MAIN ( WARN ) : Shutting down all open connectionstype or paste code here
yes, that may be. In my test kopano-core, kopano-webapp and kopano-webmeetings were all on the same system. the webmeetings app does have the presence packages as well (and at the time it was released I am pretty sure it was possible to install in on a system with only webapp installed and no core app). But maybe something has changed in the dependency tree and therefore kopano-presence is now missing something.
Okay. I won’t investigate deeper to Maybe resolve this. I put my attention on the Kopano Meet app just as you recommended.