Hello Mr. Bonnel,
We are very committed to the UCS and the app-center, so we take feedback like yours very seriously.
At the moment we monitor the forum and every part of it closely - if there is a question, that only a partner or app partner can answer, we contact the partner with a link to the forumthread ask that they assist in the issue. It may happen, that the partner does not react for some reason, but usually they too are as committed as we are. I forwarded the issue internally and hope we can fix this issue ASAP.
Head of Support
kmg7513: the long answer time may happen, because of the "resurect" of the thread - I would recommend for the future that you open a new thread with a link to the similar thread instead.
Mr. Bonnel: can you link the thread in that you did not get an answer? Thanks in advance.
Edit: to clear potential confusion, the OP did get an answer directly from the partner via phone/mail aside from the forum.